Service Delivery Consultant
Vodafone
مجموع سنوات الخبرة :23 years, 8 أشهر
Technical Management:
SAP Project Architect for SAP related efforts and the new dimensions
Implement SAP Security, Authorizations, SAP Governance, risk and compliances
Assist in Integration testing
Assist Live Customers with performance and security issues.
Conducted Formal trainings to customers and in house teams
Manage SAP NDPs for SAP Security and technical aspects, Toned in the integration with the legacy systems
Management of SAP Basis & Security services along with the audits.
Service Delivery Management
Service Transitions(Sap Technical and functional)
Liaising with various bodies and ensuring smooth working innovations for the implementation.
Invoking and adhering to the ITIL concepts of service management
Enablement of the service delivery in terms of the service desk, the SAP team and the business
Transform operations to be integrated globally
Alignments with the business functions along with the global functions
Manage Processes (E2E)
SAP IT Service continuity management(BCP Business Continuity Plan)
Resource management
Operations Management
Guidance and support to in-progress leads in the areas of project planning / project tracking, status reporting, issue management, risk mitigation and role definitions with the process controls
Define and implement business controls and security strategies in SAP to ensure that companies comply with the guidelines espoused by the best practices
Draft Policies, Procedures, and Guidelines and ensure its implementation.
Global Concept owner for the SAP Services and possess abilities to address end customers/business along with the channel partners
Aligning Information Technology plans with strategic business objectives, including the revenue, growth and profitability through effective collaboration with key stakeholders.
End to End Project Delivery, Access, Risk and Controls of the Organization
Posses interpersonal skills including planning, assertiveness and time management skills
Technical Management:
SAP Project Architect for SAP related efforts and the new dimensions
Implement SAP Security, Authorizations, SAP Governance, risk and compliances
Assist in Integration testing
Assist Live Customers with performance and security issues.
Conducted Formal trainings to customers and in house teams
Manage SAP NDPs for SAP Security and technical aspects, Toned in the integration with the legacy systems
Management of SAP Basis & Security services along with the audits.
Service Delivery Management
Service Transitions(Sap Technical and functional)
Liaising with various bodies and ensuring smooth working innovations for the implementation.
Invoking and adhering to the ITIL concepts of service management
Enablement of the service delivery in terms of the service desk, the SAP team and the business
Transform operations to be integrated globally
Alignments with the business functions along with the global functions
Manage Processes (E2E)
SAP IT Service continuity management(BCP Business Continuity Plan)
Resource management
Operations Management
Guidance and support to in-progress leads in the areas of project planning / project tracking, status reporting, issue management, risk mitigation and role definitions with the process controls
Define and implement business controls and security strategies in SAP to ensure that companies comply with the guidelines espoused by the best practices
Draft Policies, Procedures, and Guidelines and ensure its implementation.
Global Concept owner for the SAP Services and possess abilities to address end customers/business along with the channel partners
Aligning Information Technology plans with strategic business objectives, including the revenue, growth and profitability through effective collaboration with key stakeholders.
End to End Project Delivery, Access, Risk and Controls of the Organization
Posses interpersonal skills including planning, assertiveness and time management skills
Scope of Deliverables:
Employed as a Technical Lead for the Sap Security & Authorization operations with team the strength of 11 members which excelled until 34 odd FTE after attrition of merely 3 in almost 4.3 years
Also got the exposure again for Sap Basis and Oracle for the technical management in Management Operations
Based on excellent SLA metrics, steady quality deliverables, Process implementations related to SLA progress and time-2-time appreciations from Demand countries & Clients, I was identified to perform as a an SAP Operations Manager & given the relevant roles & responsibilities to handle the daily operational activities & project management tasks.
The Roles, activities and responsibilities comprised of the following:-
Sap Security, Basis, Oracle & Authorizations - technical Manager (project manager- Technology specialist: Grade code V
Clients: Akzo Nobel Car Refinishes, Schlumberger, Maxxium, ASML, British Petroleum, Etc
The project was a part of SAP R/3 46C SR2 Roll-out (end to end implementations) and Support for 29 affiliates across the globe - SABIC ‘FANAR’ Project
Roles & Responsibilities handled:
• User Management/Role management/Transport Management
• Implemented and configured FIRE CALL (similar to GRC) utility (Fire call is a process which allows users to temporarily obtain additional authority to permit trouble-shooting or correction to the production environment.
• Implementing security redesign according to business requirements (Base/Variant concept)
• Maintained Segregation of Duties.
• Perform traces to troubleshoot authorizations.
• Assist in Integration testing.
• Assist Live Customers with performance and security issues.
• Conducted Formal trainings to customers
• Implement and establish standards for custom authorization objects.
• Compressing Roles to address User buffer problems.
• Analyzing and fixing the security loop holes and contributing towards Internal Security auditing.
• Mass Role Changes, using SCAT Scripts.
• Implementing OSS Note recommendations related to Security.
• Monitor & verify whether proper controls have been built in the customized programs/tables to include authority checks/authorization groups before changes are being moved to Production environment.
• Monitor and review critical and sensitive authorizations as well as implement improvements to meet Audit Department requirements.
• Setup and implemented ORG Structure (Structural Profiles) based security for HR module.
• Setup of Employee Self-Service (ESS) portal.
• Responsible for the development and maintenance of SAP security policies, standards & procedures.
• Day to Day Support
SAUDI-ARAMCO project was a part of SAP R/3 4.6C SR2 Implementation and Support
Introduced in SAUDI-ARAMCO as SAP BASIS-Security Specialist in the year 2001
Role: Sap Security/ Basis Consultant
Environment: UNIX, SAP R/3 4.6C, SR2
Roles & Responsibilities (Sap Security & Authorization Administrator)
• User Administration
• Liaised with FI, HR and other Module Business Owners to create and maintain 100s of customized Roles, Activity Groups and Profiles using PFCG.
• Use standard transactions to trace user activity and verify authorizations
• Day to day technical support and resolution of security issues as well administrating of. System Profile Parameters
• Monitor and review critical and sensitive authorizations as well as implement improvements to meet Audit Department requirements
• Securing system landscape, role development, securing technical mechanisms (i.e. Client Copy Strategy).
• Role Management
• Transport Management
Additional Responsibilities: (BASIS Support Administrator)
• Job scheduling, Output Management, System Monitoring, Load Balancing, profile maintenance, Workload Analysis, Performance tuning, Database Monitoring and Administration, applications of hot packages/ support packages/ kernel patches and applying OSS notes when required.
• Performing system health checkups on daily basis.
• Installed IDES for Training the Students (KFUPM)
• Performed transports and general System monitoring
Solution World is a Solution provider for the Network in Netware and NT Network environment and authorized center of Wipro, Worked as a Hardware and Network Support Administrator. Roles & Responsibilities (Hardware & Network Support Engineer) • Installation, configuration and maintenance of NT servers in 2000 plus nodes network. • DHCP, DNS and WINS server management and troubleshooting • Creating domain users and adding login scripts for accessing shared folders and home directory. • Installing and configuring Print servers. • Loading the Win NT 4.0 Server & Win NT 4.0 client on Pentium PC’s Complete Diploma in IT