Kaif Siddiqui

• Monitored real-time flight data, gate assignments, and resource allocation using AOCC systems,
ensuring smooth terminal operations across international and domestic flights.
• Acted as key liaison between airlines, ground handlers, security, customs, and terminal
management, ensuring accurate and timely operational communication.
• Responded to irregular operations (IROPS) including delays, diversions, and emergencies,
coordinating swift resolutions to minimise passenger impact.
• Contributed to improving Fast Bag (FB) and Last Bag (LB) KPIs across international and domestic
flights, supporting on-time baggage delivery and airline SLA compliance.
• Onboarded passengers of all age groups onto DigiYatra, the facial-recognition digital travel
platform, supporting the airports paperless travel initiative.
• Managed end-to-end Lost & Found operations — logging found items, handling passenger claims
with sensitivity, and coordinating with airlines for timely recovery.
• Delivered frontline passenger assistance including wayfinding, flight information, and crowd
management during peak hours and irregular operations.
• Resolved escalated passenger complaints with empathy and professionalism, consistently
converting challenging situations into positive outcomes.
• Participated in fire evacuation, medical emergency, and aviation safety mock drills, maintaining
full operational readiness and compliance with airport safety protocols.
• Recognised by management for leadership, teamwork, and operational excellence.