كيتي حداد

o Build and execute social media strategy through research, benchmarking, messaging, and
audience identification
o Write, develop, and strategize online content production and scheduling
o Assist with crisis management, bad reviews, and negative news communications
o Generate, edit, publish, and share content daily (original text, images, video, and HTML)
o Build meaningful connections and encourage community members through dialog and messaging
o Create and maintain company social media pages and profiles
o Moderate user-generated content and messages appropriately, based on company and
community policies
o Create and implement social media marketing plan and editorial calendar
o Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness;
utilize this information to positively affect future outcomes
o Collaborate with other departments to manage company reputation, coordinate promotions, and
increase reach

o Recruit and oversee staff, ensure the success of the spa by hiring and training adequate staff
members to deliver a spa’s services & keep employees updated on spa procedures and policies.
o Manage operations budget, set annual financial goals, review costs for spa procedures and
services, oversee payroll, advertising budget, sales campaigns and promotional events
o Creating promotional and public relations campaigns to raise public awareness and visibility of the
spa and its services to generate sales and sales promotions leading to a larger client base
o Supervise facility maintenance, make sure that facilities are properly cleaned and that all
equipment is in working order, ensuring that tools are adequately sterilized, linens are washed
and a proper inventory of supplies are maintained
o Ensure customer satisfaction, responsible for ensuring that customers’ expectations are met,
interact with clients to get feedback about services and facility cleanliness, handle customer
complaints and create customer service tools such as comment cards and surveys

o Fetching tenders & RFPs in newspapers and related websites and follow up, bank guarantees
creation & follow up until closure
o Sales orders, delivery forms creation, create, maintain & follow up on purchase orders
o Follow up on the orders in coordination with logistics to ensure delivery on time
o Contact vendors for obtaining Performa invoice’s and insuring consistency in pricing by vendors
o Generating reports for commissions purpose
o Administrating and keeping ERP records & sales force plus records up to date
o Leads management & follow up for both incoming/outgoing leads & generating cross sales reports
o Routine checking for stock availability, monitor office supplies inventory and place orders
o Maintain files with effective filing systems, letters, offers creation & follow up with the customer
o Opening new sales accounts and following up on the offers until the closure of the deal with the
maximum satisfaction of the customer & deal with the complains or issue

o Maintained effective communication with all departments to ensure a smooth service
o Extended personal service and attention with emphasis to Club Rotana and VIP Guests
o Maintained an up to date knowledge of the hotel and local services, responded to Guest queries
and promoted inter-Hotel sales and in-house facilities
o Maintained and updated Guest history profiles through the Opera guest profile system
o Inspected daily guest rooms and communicated with food & beverage for room treatments
following the set standard procedure
o Monitored Guest service personnel to ensure maximum Guest satisfaction through personal
recognition and attention from arrival through departure
o Handled Guest complaints and assisted in maintaining smooth relationships between
management and Guests by resolving problems arising from Guest complaints and attending to
their requests or queries with dispatch immediately

Amman, Jordan ADMINISTRATIVE ASSTISTANT
Responsibilities:
o Supervised cinema box office, concession and cleanliness on daily basis
o Updated cinema office files with all the reports and sheets
o Prepared and communicated weekly staff schedules
o Organized interviews for new applicants and ensured proper integration of new joiners
o Prepared the monthly payroll & social security, monitored staff attendance & grooming standards
o Organized events, new releases and LED screens as per company marketing standards
o Checked and filled the pocket guide monitoring sheet and the E-services check list
o Provided a daily detailed cinema report to the cinema manager
o Handled customer complaints and ensured their satisfaction
o Prepared all monthly closing reports requested by the head office team
o Handled requisitions with suppliers and tracked all invoices on monthly basis
o Supervised store physical inventory on weekly basis

o Sold cinema products (box office tickets) to maximize profits
o Registered free passes and promotional tickets in Box Office Logbook
o Monitored and maintained cash flow, ensuring there were no shortages
o Contributed in increasing ticket revenues in accordance with the management
o Provided accurate information about current and upcoming movie showings
o Upsold premium tickets in increasing daily revenues
SPECIAL AWARDS / HONORS
Miss Rising Star - Guest Service Champion Nominee | Amman Rotana, Amman
Middle East Employee of the month | Taj Cinemas, Amman
TRAININGS / CERTIFICATIONS
Handling Guest Complaints - Manage Your Career - Email Etiquette | Amman Rotana, Amman
Time Management - Customer Service Part 1&2 - Code of Ethics | Taj Cinemas