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تم إلغاء حظر المستخدم بنجاح
كيتي حداد, Social Media Manager

كيتي حداد

Social Media Manager·Elite advertising

الأردن

بكالوريوس, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 1 أشهر

Social Media Manager

ديسمبر 2019 - حتى الآن

Elite advertising

عمان، الأردن

ديسمبر 2019 - حتى الآن

o Build and execute social media strategy through research, benchmarking, messaging, and
audience identification
o Write, develop, and strategize online content production and scheduling
o Assist with crisis management, bad reviews, and negative news communications
o Generate, edit, publish, and share content daily (original text, images, video, and HTML)
o Build meaningful connections and encourage community members through dialog and messaging
o Create and maintain company social media pages and profiles
o Moderate user-generated content and messages appropriately, based on company and
community policies
o Create and implement social media marketing plan and editorial calendar
o Track and analyze analytics reports to gain insight on traffic, demographics, and effectiveness;
utilize this information to positively affect future outcomes
o Collaborate with other departments to manage company reputation, coordinate promotions, and
increase reach

مجال الشركة:
الإعلان
الدور الوظيفي:
التسويق والعلاقات العامة

Operations Manager

ديسمبر 2018 - ديسمبر 2019

Tulip spa

عمان، الأردن

ديسمبر 2018 - ديسمبر 2019

o Recruit and oversee staff, ensure the success of the spa by hiring and training adequate staff
members to deliver a spa’s services & keep employees updated on spa procedures and policies.
o Manage operations budget, set annual financial goals, review costs for spa procedures and
services, oversee payroll, advertising budget, sales campaigns and promotional events
o Creating promotional and public relations campaigns to raise public awareness and visibility of the
spa and its services to generate sales and sales promotions leading to a larger client base
o Supervise facility maintenance, make sure that facilities are properly cleaned and that all
equipment is in working order, ensuring that tools are adequately sterilized, linens are washed
and a proper inventory of supplies are maintained
o Ensure customer satisfaction, responsible for ensuring that customers’ expectations are met,
interact with clients to get feedback about services and facility cleanliness, handle customer
complaints and create customer service tools such as comment cards and surveys

مجال الشركة:
المرافق الترفيهية
الدور الوظيفي:
الإدارة

Department Coordinator

أبريل 2018 - ديسمبر 2018

Offtec

عمان، الأردن

أبريل 2018 - ديسمبر 2018

o Fetching tenders & RFPs in newspapers and related websites and follow up, bank guarantees
creation & follow up until closure
o Sales orders, delivery forms creation, create, maintain & follow up on purchase orders
o Follow up on the orders in coordination with logistics to ensure delivery on time
o Contact vendors for obtaining Performa invoice’s and insuring consistency in pricing by vendors
o Generating reports for commissions purpose
o Administrating and keeping ERP records & sales force plus records up to date
o Leads management & follow up for both incoming/outgoing leads & generating cross sales reports
o Routine checking for stock availability, monitor office supplies inventory and place orders
o Maintain files with effective filing systems, letters, offers creation & follow up with the customer
o Opening new sales accounts and following up on the offers until the closure of the deal with the
maximum satisfaction of the customer & deal with the complains or issue

مجال الشركة:
خدمات الدعم التجاري
الدور الوظيفي:
إدارية

Guest Services Agent

يناير 2017 - أبريل 2018

Amman Rotana

عمان، الأردن

يناير 2017 - أبريل 2018

o Maintained effective communication with all departments to ensure a smooth service
o Extended personal service and attention with emphasis to Club Rotana and VIP Guests
o Maintained an up to date knowledge of the hotel and local services, responded to Guest queries
and promoted inter-Hotel sales and in-house facilities
o Maintained and updated Guest history profiles through the Opera guest profile system
o Inspected daily guest rooms and communicated with food & beverage for room treatments
following the set standard procedure
o Monitored Guest service personnel to ensure maximum Guest satisfaction through personal
recognition and attention from arrival through departure
o Handled Guest complaints and assisted in maintaining smooth relationships between
management and Guests by resolving problems arising from Guest complaints and attending to
their requests or queries with dispatch immediately

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Administrative Assistant

سبتمبر 2013 - ديسمبر 2016

Taj cinemas

عمان، الأردن

سبتمبر 2013 - ديسمبر 2016

Amman, Jordan ADMINISTRATIVE ASSTISTANT
Responsibilities:
o Supervised cinema box office, concession and cleanliness on daily basis
o Updated cinema office files with all the reports and sheets
o Prepared and communicated weekly staff schedules
o Organized interviews for new applicants and ensured proper integration of new joiners
o Prepared the monthly payroll & social security, monitored staff attendance & grooming standards
o Organized events, new releases and LED screens as per company marketing standards
o Checked and filled the pocket guide monitoring sheet and the E-services check list
o Provided a daily detailed cinema report to the cinema manager
o Handled customer complaints and ensured their satisfaction
o Prepared all monthly closing reports requested by the head office team
o Handled requisitions with suppliers and tracked all invoices on monthly basis
o Supervised store physical inventory on weekly basis

مجال الشركة:
الترفيه
الدور الوظيفي:
الإدارة

Box office cashier

يونيو 2013 - أغسطس 2013

Taj cinemas

عمان، الأردن

يونيو 2013 - أغسطس 2013

o Sold cinema products (box office tickets) to maximize profits
o Registered free passes and promotional tickets in Box Office Logbook
o Monitored and maintained cash flow, ensuring there were no shortages
o Contributed in increasing ticket revenues in accordance with the management
o Provided accurate information about current and upcoming movie showings
o Upsold premium tickets in increasing daily revenues
SPECIAL AWARDS / HONORS
Miss Rising Star - Guest Service Champion Nominee | Amman Rotana, Amman
Middle East Employee of the month | Taj Cinemas, Amman
TRAININGS / CERTIFICATIONS
Handling Guest Complaints - Manage Your Career - Email Etiquette | Amman Rotana, Amman
Time Management - Customer Service Part 1&2 - Code of Ethics | Taj Cinemas

مجال الشركة:
الترفيه
الدور الوظيفي:
المبيعات

التعليم

Al-Zaytoonah University of Jordan

يناير 2017

يناير 2017

بكالوريوس، Marketing

الأردن

Room Orthodox Highschool

يناير 2012

يناير 2012

الثانوية العامة أو ما يعادلها، IT

الأردن

Skills

Marketing
Expert
Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Teamwork
Expert
Teamwork
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Reporting
Expert
Reporting
Expert
Easily Adaptable
Expert
Easily Adaptable
Expert
Multitasking
Expert
Multitasking
Expert
Point of Sale
Intermediate
Point of Sale
Intermediate
Communication
Expert
Communication
Expert
OPERA PMS
Intermediate
OPERA PMS
Intermediate
Windows Vista
Intermediate
Windows Vista
Intermediate
Administrative Assistance
Expert
Administrative Assistance
Expert
Social Media
Expert
Social Media
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Management
Expert
Management
Expert
Leadership
Expert
Leadership
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
Code of ethics
Taj cinemas
Code of ethics
Taj cinemas
Customer Service Part 1&2
Taj cinemas
Time management
Taj cinemas
Email etiquette
Amman Rotana hotel
Manage your career
Amman Rotana hotel
Handling Guest Complaints
Amman Rotana hotel