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Kalai Mani, Service Desk Team Lead

Kalai Mani

Service Desk Team Lead·TELENOR Process

India

Master's degree, Finance

Work experience

Total years of experience: 16 years, 8 months

Service Desk Team Lead

August 2019 - Present

TELENOR Process

Chennai, India

August 2019 - Present

• Support Product Detail Page (PDP) updates through Stella application.
• Coordinate release activities and ensure successful deployment of business changes.
• Collaborate directly with clients and stakeholders to gather and implement requirements.
• Troubleshoot application issues and perform root cause analysis.
• Coordinate with development, QA, and business teams for successful project delivery.
• Participate in weekly client meetings and provide project status updates.

Company industry:
IT Services
Job role:
Information Technology

Specialist

November 2009 - Present

Tata Consultancy Services - Other Locations

Chennai, India Hybrid

November 2009 - Present

Company industry:
IT Services
Job role:
Information Technology

Senior Process Associate

May 2012 - May 2019

CITI Bank Operations

Chennai, India

May 2012 - May 2019

• Processed temporary credits and ensured compliance with banking regulations.

Company industry:
Banking
Job role:
Accounting and Auditing

Associate : Transaction Processing Analyst

November 2009 - May 2012

Tata Consultancy Services (TCS)

Chennai, India

November 2009 - May 2012

• Ensured accuracy and compliance in financial transaction processing activities.

Company industry:
IT Services
Job role:
Support Services

Education

University of Madras

January 2012

January 2012

Master's degree, Finance

India

University Of Madras

April 2008

April 2008

Master's degree, Administration And Finance

India

Pachaiyappa's College

January 2003

January 2003

Bachelor's degree, Accounting

India

Skills

ADOBE EXPERIENCE MANAGER

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DESKTOP SUPPORT

Intermediate

INFORMATION TECHNOLOGY

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

PRODUCT SUPPORT

Intermediate

SERVICENOW

Intermediate

Languages

English

Expert

Hobbies and interests

Playing cricket and Music and Books