kalaiarasan madhu

• Manage end-to-end relationships with students, parents and stakeholders
throughout the admissions lifecycle.
• Provide personalized counselling and admissions guidance based on individual
requirements.
• Drive customer retention through proactive follow-ups, issue resolution and
continuous engagement.
• Coordinate with internal teams and stakeholders to support a smooth customer
experience.

• Handled customer enquiries, counselling and admissions support from initial
enquiry through follow-up.
• Supported lead conversion through relationship building, consultative
communication and timely follow-ups.
• Maintained strong customer engagement and contributed to business
performance.
• Received the Best was promoted

• Conducted market and competitor research to identify business growth
opportunities.
• Built customer relationships and supported sales and business development
activities.
• Prepared monthly and annual business reports for performance tracking and
decision-making.
• Exceeded sales and customer service KPIs.