Client Relationship Officer
Tanqeeb Dubai JBR
Total years of experience :5 years, 5 Months
JCall Center Training
Sales Executive Training
Bill Collector Training
(27-05-2018 to 18-11-2019)
Job role and experience
Relationship Officer
call Center sales executive With
a government agency
Provide high quality customer service to VVIP customers by managing inbound & outbound communications via phone and email Customer Support Customer Relationship Management
• Communicating with a list of customers and promoting the company's product, including information and services that we can provide to new and regular customers
• Explanation of our available purchase facilities and payment dates
• Providing the most important features of our products and what distinguishes us from our competitors in terms of quality, speed of service and delivery
• We are available within 24 hours in seven days at customer service
• Collecting invoices and reviewing with customers to be reminded of payment dates
• Submit a report to the management of what has been agreed upon with clients
• Checking information on amounts and shortcomings
• Follow up on payment plans
• Follow up the delivery of requests and send reports with details
• Organizing the stages of delivery and receipt the product
• Handling electronic problems in the mobile phone Services
• Reform coordination and Design steps
• Select the right time for delivery
• Enter data and update information
• Responsible for the development and suggestions section of the call center services Work on a CRM program
• Call center, reception
• Organizing appointments to complete the procedures
• Submit reports regarding production quality
• Sending reports regarding any deficiencies or modifications of the center
• Verify the quality of productivity and submit proposals for development
• Data checker and shortage correction
• Employment examination, entering medical center data, updating data, entering data, supporting clients in the VIP section
• Providing support to the various centers of the state
• Management of the center in the absence of the direct official
• Customer support
• Demonstrating and presenting products
• Maintaining accurate records
• Reviewing sales performance
• Negotiating contracts and packages aiming to achieve monthly or annual targets
• Build and maintain relationships with clients and prospects
• Improvements or recommend new products
• Knowledge of MS Office software and CRM software
• Ability to negotiate and understanding of marketing skills
• Sale product and provide information obtain the required products, answer the queries provide and provide them with the parameters that the product contains
High school graduate l