Kaltoum Kaeouach

-Understanding and providing assistance in satisfying customer needs & queries about products, prices and services.
-Advising customers on product ranges best suited to their needs.
-Achieving the sales target and focus on increasing sales by using advanced sales techniques.
-Focusing on Up selling/ Cross selling.
-Maintaining customer relationships in order to build long term brand loyalty.
-Handling new launches, promotion of products and visual merchandising.
-Ensuring stock replenishment at all times.
-Implementing CRM at the store level and providing relevant feedback.
-Coordinating with Customer Care Center for after sales service.
-Generating Daily Sales Report.
-Following all company procedures in ordering, cash handling and other common practices.

-Creating & maintaining customers relationships, high standards in customer service & effectively handling customer complaints.
-Ensuring high standards of visual merchandising, store presentation and upkeep.
-Meeting sales targets for the shop & brand.
-Responsible for all aspects of store operations.