Associate Consultant
Atos India Pvt Ltd
Total years of experience :11 years, 0 Months
Tools Proficiency: BMC Remedy 8.1, Service Now, Flexera 2016
Atos India Pvt Ltd - Associate Consultant 4th May 2017 to Till Date
Tools Proficiency: BMC Remedy 8.1, Service Now, Flexera 2016
Client: Ashland & Valvoline (NAM), Honda, Mcgraw Hill Education
Roles & Responsibility:
• Customer Relationship Management
• Hardware Asset Management Via Service request for any update of CMDB for End user devices
• Weekly/Daily reports on Requests which has been performed on day to day activity
• Suggesting customer for Process improvement, Defining the process for them
BMC Remedy 7.6 & 8.1, People Soft 9.0, Service Now, Aspera Smart Track 4.0
Roles and responsibilities - Software asset management:
•Software Asset Management Day to day Operations activity i.e. Processing service Requests, Raising the purchase if required for any software, responds to user/supplier mail for any enquiry regarding his request/Invoice
•Review submitted software request tickets to ensure user has supplied sufficient data to process requests based on checklist
•Update system records to ensure linkage between software request ticket records in both systems
•Consolidate user’s non-standard/non-approved software request and enter ticket information into an spreadsheet
•Create monthly reports for requests to be sent to finance department.
•Forms review (Identify duplicates, wrong and missing information).
•Follow up with requestors about possible issues (wrong and missing information).
•Identify not approved software and send to sourcing team for review.
• Adding the SW title and manufacturer in the approved list of vendors and approved list of SW once sourcing team approved the request.
Roles and responsibilities - Hardware Asset Management:
•CMDB update like enter Entry/Deletion/Modification of IT assets through Web Based Asset Management Tool Remedy
•Updating on Asset Configuration Management Database.
•Taking care of Physical Inventory of Assets. Ensure successful PCA on every FY
•Ensuring AMC/Renewal of IT Assets at end of every FY
•Generating various reports / MIS as well taking care of Excel based reports
•Employee Clearance through PeopleSoft regarding possession of IT Assets
•Ensuring corporate insurance of each and every Capital IT Assets
•Release Management of assets/consumables
•Working on All India basis Asset related project such as AMC renewal of asset out of warranty/AMC across locations, PCA tracking for all locations, IDU (department) wise Budget updating for Capital IT asset purchase in EBS Finance etc.
•IT procurement:
•Raising the Purchase Requisitions for Hardware Items.
•Following up with vendors regarding purchase
•Ensure Domain wise purchase and budget
•Raising Purchase Orders for purchase through PS (F)
•Sound knowledge on Asset Bonding/De-Bonding, IUT Process
•Vendor Management :
•Vendor dealing regarding procurement of IT equipment’s
•Processing/Updating of Vendor Payment Tracker
•Generating Vendor Performance Report
•Evaluating Vendor quotations
•Consumable Management:
•Taking care of purchase and track of consumable Items like Laptop Battery, headphones, mouse etc.
•Managerial Effectiveness :
•Having sound knowledge on Managing Team with co-operation with other department.
•Implementing ITIL V3 process and policies while managing a group of people
•Ownership and effective decisions on Disaster Management
Highlights:
First level Network Support to NIC by managing the 2 mbps Leased Line
•Establish Network connections between numbers of clients of Nic.
•Updating website using SSL VPN.
•Installation and support of Anti - Virus in numbers of clients of NIC.
•Help in conducting Video conferencing time to time.
Roles and responsibilities - Hardware asset management
•Hardware & Software Asset Management Implementation
•Supply Chain Management IT Procurement (Hardware & Software) Vendor Management
•Mapping each asset to user/employee number/cost center.
•Labeling of all server and Datacom equipment’s.
•Track and update bulk machine movements
•Map asset database with Bar code data for desktop, Laptop and server assets.
•Assist with the implementation and enforcement of policies and procedures associated with procurement and software/hardware asset management
•Assist with the reconciliation of invoicing and asset tagging of inventory
•No dues clearness/employee separation for employees in organization.
Desktop releases against FTR, No dues co-ordination
•Issue and release of DT/laptop and communication devices.
•Manage end to end asset lifecycle management purchasing, disposal, keeping and managing assets
•Managing free pool
•Monitor the usage beyond specified period.
•Ensure data security during every transaction between users.
•Laptop/Desktop Backup as required
•IMACD Process follows for each asset
Roles and responsibilities - Software asset management
•Software License Management / administration Collection of all software usage details
•Manage licenses for the software requests as per the process.
•Monitor and control usage is less than or equal to the procured through regular analysis and reports.
•Track daily installations captured in asset tool for license details and uninstall unlicensed software.
•Share monthly report to customer, license usage details
•Manage all user queries related to license compliance and software Media Management
Tools: HP Open View Service desk 4.5
IBM (Kaizen IT service Pvt Ltd) - Data Centre Team lead Nov’09-Oct’11
Roles and responsibilities -
•Planning, purchase and providing IT infrastructure resources.
•Vendor Management / relationships liaison.
•Managing hardware and software assets (Including Data Centre).
•Managing Licenses and Track them
•Keeping Track of Tape Media does the inventory
•Updates, patching and software installations via group policies (GPO)
•Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24, 7 on-call support as well as weekend outage and miscellaneous tasks.
•Single point of contact for Datacenter service related issues to the customers from across India.
•Service assurance for 100% uptime of IDC services & operations.
•24/7 business critical applications support
BE CS
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