Team Leader Customer Service
CHECKPOINT APPAREL LABELING SOLUTIONS INDIA PRIVATE LIMITED
Total years of experience :13 years, 6 Months
•Training to the Customer Service and monitoring them until they are in Learning Curve.
•Prioritizing the Late Jobs, Moving Urgent jobs according to the vendor’s Priority.
•Offshore Updation such as attending the conference calls with UK, HK & Terbog for the quick solution.
•Sending Daily Sales Report to Management
•Preparing On Time Delivery Performance report and sharing to Production Team.
•Online/Webinar Training of Official Portals.
•Preparing Weekly Sales, Retailer Wise Sales, Quarterly Sales reports & other miscellaneous reports as required by the Management and Offshore sites.
•Brainstorming with Supply Chain Team regarding Out of Stock and Low on Stock.
•Monitoring if any Open Sales Orders are hanging for more than 3 months’ time without customer Approval, pushing the Concern CS to execute or cancel the orders from system after consulting with Customer.
•Daily review meeting with production to discuss about repeated Quality Issues, Shortages, Packing Issues, Mix ups or any Transit / Logistics issues.
•Posting Jobs in various websites such as Times jobs.com, Wisdom, Shine.com, Indeed.com and Careesma
•Contacting the candidates and lining up them for interview.
•Following up them until they join and continue their tenure until 3 months time.
•Achieving End to End recruitment process.
•Training to the Customer Service and monitoring them until they are in Learning Curve.
•Prioritizing the Late Jobs, Moving Urgent jobs according to the vendor’s Priority.
•Offshore Updation such as attending the conference calls with UK, HK & Terbog for the quick solution.
•Having conference call with Sales Team to discuss about the important issues & priorities.
•Internal department co-ordination to push the jobs.
•Chasing for the payment with the Customers thru email and thru phone.
•Achieving the Monthly Sales Target given by Management.
•Meeting the customer to educate about the Checknet process with live Demo if required.
•Preparing Weekly Sales, Retailer Wise Sales, Quarterly Sales reports
•Providing Training & Putting Systems and Procedures for the Customer Support Executives thru Email.
•Providing necessary documents to Accounts for Internal Audit / HK Audit.
•Co-ordinating & resolving the issues of bonding & debonding with relevant Departments.
•Monitoring the Out of Stock situation by co-ordinating with Production Team and sending the OOS report to US & Terbog Team & regular follow ups until the material received.
•Monitoring if any Open Sales Orders are hanging for more than 3 months time without customer Approval, pushing the Concern CS to execute or cancel the orders from system after consulting with Customer.
•Daily review meeting with production to discuss about repeated Quality Issues, Shortages, Packing Issues, Mix ups or any Transit / Logistics issues.
Customer Service :
• Training to the Customer Service and monitoring them until they are in Learning Curve.
• Prioritizing the Late Jobs, Moving Urgent jobs according to the vendor’s Priority.
• Chasing for the payment with the Customers thru email and thru phone.
• Meeting the customer for Domestic Business.
• Preparing Quarterly Sales reports, Dept Wise Sales & other Miscellaneous reports as required by the Management and Offshore sites.
• Providing Training & Putting Systems and Procedures for the Customer Support Executives thru Email.
• Monitoring the Order Entry Team and their Errors and fine tuning the Errors.
• Managing the Complaint Files (Quality & Shortage) & Customer Survey reports updated so as to present to the ISO Audit Team.
• Monitoring if any Open Sales Orders are hanging for more than 3 months time without customer Approval, pushing the Concern CS to execute or cancel the orders from system after consulting with Customer.
•Maintaining Time Office Attendance for Admn Dept.
•Preparing Purchase orders for the Suppliers and sending them via courier.
•Preparing Work orders for Maintenance Dept.
•Other Correspondences Letters preparation for Personnel, Finance Depts.
M.B.A (Human Resource) Annamalai University NA Oct' 2009 MAY 2011 71%
Degree University Institute From To % B.B.A. Madurai Kamarajar University Devanga Arts College April 1997 March 2000 65%
