VICE PRESIDENT
GSFC
Total years of experience :27 years, 1 Months
Entire IT Function & Company Strategy
Since May '08 - Toyota Kirloskar Motors, Bangalore
As IT Head for TKAP (Auto Parts) & Departmental Head for IT Operation, End User Support at TKM
Key Result Areas
• Providing Network & system solutions for Business Applications like New Plant, Sales & Marketing Modules,
• Oracle EBS and New Data Centre Implementation.
• Information Security & Compliance Developed Roadmap for Toyota Security Guidelines & achieved from 60 % to 90 % & planned for 100% Compliance)
• Implementation of IDMS:- Identity Management through (Single Sign On, Tools & Process, Security Centre, Physical & Logical Access Control, for providing Security, Confidentiality & Data Integrity
• Accountable for: o Set-up of End User Support Group based on ITIL-V3 & managing the integration of Application Helpdesk, Services desk, Infra structure monitoring & Data Centre BMS
o Creation of New IT Infrastructure - Data centre, Servers, Storage, LAN/ WAN
o Successfully completed Server Virtualization & Consolidation of 42 Servers by using VMWare 5.1 in HP 6 Blade Servers.
o IT Operations like Messaging, Storage, Backup & Security Compliance
• Roll Out Oracle EBS as ERP in the Company
• IT administration & Budget planning and management
• Verifying compliance with SOX, TMC, ISO & ITSM standards
Highlights
• Successfully set up the Dealer Network involving more than 150 Dealers
• Distinguished efforts in maintaining 100 % uptime of Application & Connectivity links for all Locations
Jun '06 - May '08 Airtel, Rajasthan as IT Head
Key Result Areas
• Led the establishment of LAN / WAN, Data-Centre & Call-Centre
• Application & ERP-ORACLE Rollout & Management & Update
• Rendered 24x7 Support Operations to User Department
• Implementation of IDMS:- Identity Management through (Single Sign On, Tools & Process, Security Centre, Physical & Logical Access Control)
• Maintained the connectivity with all Zonal Offices like Jaipur, Ajmer, Kota, Bikaner, Udaipur, Jodhpur & Alwar
• Handled Circle Business Operations & National IT Innovation for supporting the projected 100 Million customers by enhancing the Data Centre capability
Highlights
• Successfully undertook cost control initiatives by attaining savings worth Rs. 60 Mn. through automation of the Internal Business Processes
• Efficiently provided 100 % PEF Compliance Module Tracker
• Effectively maintained 100 % uptime of Application & Connectivity Links for all Touch-Points
• Recognised as the pioneer in providing SMS Based Solutions like online instant service class change, hello tunes, RC & tariff through SMS
• Acknowledged as No.1 in IT SAT Survey at PAN India Level (Superb Joint venture of Business & IT Team)
Feb '05 - May '06 Maxis-Aircel, Kolkata as National NOC Head & Head of IT (East - Assam, North-East, West Bengal, Bihar & Orissa)
Key Result Areas
• Set up of LAN/WAN, Security, Data-Centre, NMS-TIVOLI, VoIP, Call Centre, Billing Application & CRM, IT & VAS Integration, SAP, Internet, REMEDY & Microsoft Exchange Implementation
• Creation of NOC, Call Centres for all Hub & Remote Locations, ACD / IVR Management
• Developed the RFP-Request For Proposal for NOC-Network Operations Centre & 5 Circles
• Implementation of IDMS:- Identity Management across Company
• Ensured SLA Compliance for IT Team
• Connected multiple MSCs, BSCs, BTS, Remote BSCs, Call Center, Cell Cities and Offices
• SAP Roll-out after conducting the Business Process Review
• Handled billing & telecom activities
Highlight
• Successfully established Strong IT & Billing Team for NOC & 05 Circles
PREVIOUS EXPERIENCE
Aug '98 - Sep '02 Al - Futtaim Group - DUBAI, UAE as Information Systems Manager ( Retail & Trading)
.Key Result Areas
• Overall IT Operations - Applications, Infrastructure & IT Management,
• Implementation of Window NT/2000 Servers & MS Exchange.
• SAP & TIVOLI Implementation across the country, UAE.
• Administration of IT & Customer Support for end-users.
• Budget Planning ($ 10 Mn), Monitoring of Annual Maintenance Contracts & SLA
• Analyzing LAN/WAN, Hardware & Software requirements as per the Business.
• Implementation of E-Biz through Oracle exchange.
• Providing Network & Data Base Security with appropriate backups.
Highlights
• Appreciation letter by Managing Director for efficient execution of SAP in Dubai & UAE
• Instrumental in saving the expenses by implementing Viltek, SAP Calendaring & Warrantee Claim System
Oct '96 Jul '98 ESSAR Group, Surat as Senior IT Officer as an In-Charge of Campus Wide Network
Highlights
• Significantly saved Rs.1 million by connecting the Vizag Plant to LAN/WAN in 3 days without the assistance of any external vendor, SAP Rollout across Company.
• Bagged an appreciation letter from CEO & CIO for providing the IT infrastructure within the schedule
From Aug 1988 to Sept 1990 with SIGMA Electronics -Bombay, India as Engineer
KRA'S
• Testing & Troubleshooting Electronic Equipments.
• Designing & Fabricating Electronic Instruments.
• Creating Educational Kits.
TRAININGS ATTENDED
• Management SAP Training for Business - Dubai
• Billing Training on Recon, Fin-One, Tally - Mumbai
• TIVOLI Training on all Modules - Dubai
• CRM Training -- Mumbai & Dubai
• Network & Internet Training, - Surat & Mumbai
• Internet Business Training- Oracle Exchange -- Dubai
• Successfully selected for the Examiner ship of Bombay University
1988 BE (Electronics) from Bhopal University, Bhopal with 71% EXTRAMURAL ENGAGEMENTS / ACCOLADES • Won the India Level Quiz Contest • Acknowledged as the Rank Holder in School & Graduation • Received merit in PET (Pre-Engineering, Test) - State Level