client service associate
Avon Insurance Brokers L.L.C
Total years of experience :8 years, 5 Months
Getting insurance quotations on new enquiries for client.
* Issuance of Motor through online collaborator for RSA, AXA, NOOR TAKAFUL HOUSE
ZURICH, AIG NEW INDIA ASSURANCE Co, QATAR Insurance companies as per their
Underwriting terms & condition.
* Effective handling of customer queries & responding to them in timely & accurate
manner.
* Handling & resolving customer complaints, Co-ordinate with various Insurance companies &
invite quotations.
* Preparing renewal quotations for existing clients & implementing changes if any Liaising
with Insurance Companies for reimbursement Claims for Motor.
* Follow up with insurance companies for quotations, policies & further endorsements.
* Follow up with customers for documents for renewals, recommendations & premium
settlement
* Managing payments & payment entries.
* Managing receipts for insurance premium & deposition of the same.
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Firm: THE ONE DOCUMENTS SERVICES
Online transactions and visa processing in Ministry of Labour
Composes correspondence for the customer
* Types correspondence and administrative reports for daily work
* Preparing monthly expenditure reports and other fiscal documents and reports.
* Performs related administrative duties as required.
Collectingclaimdocumentsandverifyingthesamefortheaccuracy.
* Registering the Claims on daily basis and maintaining the claim register.
* Reviewing received Claim documents and segregating accordingly for the
different Claim submission procedures
* Monitoring the progress of Claim and sending Periodical reminders on pending Claims
* Handling complaints associated with Claim
* Following up with the clients on pending documents required for processing
* On finalizing the Claim, discharge receipt is forwarded to the client
* Receiving Claim cheques and dispatching it to the clients.
Receiving and evaluating the request for endorsements from the Clients
* Collecting appropriate and accurate information for all endorsements
* Endorsing new members and dependents to their existing policies
* Following up for medical cards and medical insurance certificates
* Generating and issuing medical insurance certificates & bill movements from different
insurers’ online portals
* Issuing Medical Insurance for Dependents and low Salary employees vide online portals
* Receiving debit notes & credit notes from the Insurers and handing over to the
accounts departments
* Collecting premium payments and following up with them for delayed /pending
payments.
JOB RESPONSIBILITIES:
Motor Underwriting:
* Getting insurance quotations on new enquiries for client.
* Issuance of Motor through online collaborator for TAKAFUL EMARAT, INSURANCE
HOUSE, RSA, AXA, NOOR TAKAFUL, ZURICH, AIG, NEW INDIA ASSURANCE Co, QATAR
INSURANCE, Insurance companies as per their Underwriting terms & condition.
* Effective handling of customer queries & responding to them in timely & accurate
manner.
* Handling & resolving customer complaints, Co-ordinate with various Insurance companies &
invite quotations.
* Preparing renewal quotations for existing clients & implementing changes if any Liaising
with Insurance Companies for reimbursement Claims for Motor.
* Follow up with insurance companies for quotations, policies & further endorsements.
* Follow up with customers for documents for renewals, recommendations & premium
settlement
* Managing payments & payment entries.
* Managing receipts for insurance premium & deposition of the same.
*