Service Lead
British Telecom
Total years of experience :19 years, 3 Months
Presently associated with British Telecom (BT ESERV LTD) (Nov 2012 - till date)
Service Lead - (Project & Transition)
Associated with Tech Mahindra Pvt Ltd (Oct 2008 - Oct 2012)
Team Leader - (Projects & Transition)
Association with Core BPO India Pvt Ltd (Oct 2005 - Jan 2008)
Subject Matter Expert
Association with Saffron Global Pvt Ltd (Jun 2004 - Aug 2005)
Sr Associate (Sales)
* Completed Graduation From Delhi University B.Com (P) * Completed MBA (System) 1 year Executive program Achievement • Judged as best Team Leader in Core BPO for year 2007 • Received "Rising Star" FY 2008-2009 in Tech Mahindra • Received "Star Performer" FY 2009-2010 from Client (British Telecom) Professional Trainings / Certifications • ITIL V3 (Foundation) Certified • Prince 2 trained (TechM internal program) • Change Management • UK Culture • Business Writing • Appraisal management