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Kamal Tafsurqa, Contact Center and Collection Manager

Kamal Tafsurqa

Contact Center and Collection Manager ·Tkiyet Um Ali

Jordan

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 20 years, 5 months

Contact Center and Collection Manager

February 2016 - Present

Tkiyet Um Ali

Amman, Jordan

February 2016 - Present

Contact center and collection section manager. Covering both contact center and field fundraising operations.

Company industry:
Non-profit Organization
Job role:
Customer Service and Call Center

Manager And Owner

January 2010 - July 2015

Al-Shishani Distribution

Amman, Jordan

January 2010 - July 2015

A company found and managed by myself, specialized in B2B in the field of ICT, CCTV security systems, and communication systems.

Company industry:
1389
Job role:
Management

Sales And Business Development Manager

June 2007 - August 2009

Promate Technologies

Dubai, United Arab Emirates

June 2007 - August 2009

Focused on MENA region, for market development & penetration, planning new partnership and strategies. Managing sales and merchandising teams across the region.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Management

Sales Product Manager

March 2005 - March 2009

Memory Technology Middle East FZCO

Dubai, United Arab Emirates

March 2005 - March 2009

Responsible for BDD's (brand distribution division) product sales and operations, vendors relations. Following market requirements. Handling sales team's targets to be met. Reporting to sales and marketing management.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Education

Near East University

September 2002

September 2002

Bachelor's degree, Computer Engineering

Cyprus

Skills

Annual Budgets
Expert
Annual Budgets
Expert
Planning
Expert
Planning
Expert
Lead By Example
Expert
Lead By Example
Expert
Motivation
Expert
Motivation
Expert
Team Building
Expert
Team Building
Expert
MS office
Expert
MS office
Expert
Multi tasking
Expert
Multi tasking
Expert
Team Motivation
Expert
Team Motivation
Expert
negotiation
Expert
negotiation
Expert
planning
Expert
planning
Expert
operation
Expert
operation
Expert
Communication
Expert
Communication
Expert
Training Management
Expert
Training Management
Expert
Quality Management
Expert
Quality Management
Expert
problem solving
Expert
problem solving
Expert
people management
Expert
people management
Expert
kpi
Intermediate
kpi
Intermediate
outbound
Expert
outbound
Expert
operations management
Expert
operations management
Expert
quality assurance
Expert
quality assurance
Expert
supervising
Expert
supervising
Expert
Time Management
Expert
Time Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Call Center
Expert
Call Center
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Leadership
Expert
Leadership
Expert
Management
Expert
Management
Expert
Business Development
Expert
Business Development
Expert
Customer Service Management
Expert
Customer Service Management
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Contact Center Management
Aug 2018