Kamalesh Murugan

Dear Sir/Madam,

My name is Kamalesh, and I am working as an admin with 1+ years of experience experience at Idama Facilities Management Solutions. My client is Emaar.

My primary responsibility is to manage tenant-related work requests received via email from the client. After receiving a request, I inform the respective


site team, coordinate the required rectification work, follow up until the issue is resolved, send the necessary reply to the client, and ensure the request is closed.

In addition, I coordinate and monitor complaints across more than 16 sites. I assign each complaint to the appropriate site team, ensure all work is completed within the required timeline, and submit closure reports to Emaar after the work has been completed.