Kamali Thulasiraman

Daily purchase billing process.in crm external and internal dc process to done daily maintaining daily records

BOM Bill of Material report to share to reporting manager.
Daily material issues process done that should be updated in crm to know overall budget for the company.

Finally all records and files to maintain and submitted to the manager.

• Having experience in working with the back - end process for the online
shopping application.
• Assigning the appropriate technician for installation and service for the
requirement of customer.
• Preparing the reports on daily basis as mentioned the completed and
pending details of the process.
• Installing the default apps in the mobile & checking too
• Handling Inbound calls & offering solution to the customers
• Provide troubleshooting assistance to the customer
• Providing exceptional customer service via telephone
• Taking responsibilities to adhere the customer satisfaction
• Resolving customer service or billing complaints by taking the request
for the refund money.
• Strong communication skills in a professional atmosphere
• Maintain good relationship with the team and with the management
people
• Sales & Purchase Maintenance filing document
• Manpower handling

We are handling Amazon brand in that we provide 24*7 service for installation and repair/service to customers.
After providing service by our team we do call wrapping from place to know whether customer as satisfied with our service its leads to improve our service and also improve overall rating for our service.