ٍSoft Services Supervisor
EFS Facilities Services
Total years of experience :13 years, 11 Months
Responsible for assisting the Manager in managing all engineering and other facilities Maintenance functions.
Assist the Manager in managing and monitoring all critical equipment’s in regards to preventive and corrective maintenance schedules including contract management.
Ensure operations are efficiently maintained by completing projects functions on time and budget.
Responsible for inspecting buildings to identify maintenance issues, such as clogged drains, leaky ceilings and faulty electrical switches.
Managing and support technicians group to reach establish goals
Compile daily inspection checklist (operation technicians, security & cleaners) to monitor standard of work and completion to the schedule.
Administrative duties include creating periodic reports, such as work schedules and budget planning.
Ensuring that health and safety guidelines are followed.
Identifying training needs.
Customer Services Supervisor
Provide day-to-day supervision and assistance customer services staff members
Coordinate with site supervisors and subcontractors to solve tenants complaints.
Prepare the relevant executive and operational reports on a timely basis.
Ensure follow up calls on complaints through teams.
Recognizes the results of all subordinates.
Keen monitoring of team members performance in order to keep profile.
Provision of technical, objective and goal oriented support to the team members.
Coordination with other departments for operational issues.
Customer handling using problem-solving skills to handle difficult or irate clients and resolve conflicts.
Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction.
Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback.
Developing and implementing strategies for maximizing the collaboration of non co-lated work groups.
Maintaining focus on a fair and empowering work environment for all employees.
customer service
Handling tenants complaints via telephone, fax, email ...... etc.
Consistently and efficiently manage FM workflow processes and work orders generated by the company’s Computer Aided Facilities Management (CAFM) system.
Pro-actively coordinate resource needs and ensure works are executed in accordance with SLA’s.
Manage and co-ordinate the data for PPM’s and reactive schedules to ensure optimization of maintenance service delivery.
•Ensure CAFM is utilized to its maximum capacity.
•Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
Accurate updating and maintenance of the CAFM system.
Provide a seamless service and process between the help desk system and individual operations.
Proactively monitor and take corrective action on outstanding PPM and reactive maintenance calls.
Coordinate job responsibilities and develop beneficial partnerships with Operations, Help Desk & Finance Department.
حاصل على ليسانس الآداب قسم الآثار دفعة مايو 2007 م وبمجموع تراكمي 77.6%