• Supervise and manage employees and all day-to-day operations
• Maintains service and sanitation standards in restaurant areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Identifying the developmental needs of others and coach, mentor, and help others to improve their knowledge and skills.
• Develop specific goals and plan to prioritize, organize, and accomplish the work.
• Ensure and maintain the productivity level of employees.
• Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensure compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensure compliance with all applicable laws and regulations.
• Ensure compliance with food handling and sanitation standards.
• Ensure staff understands local, state and Federal liquor laws.
• Establishing and maintaining open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishing guidelines so employees understand expectations and parameters.
• Monitor alcohol beverage service in compliance with local laws.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifying the educational needs of others, develop formal educational or training programs or classes, and teach or instruct others.
• Ensure employees are treated fairly and equitably. Strive to improve employee retention.
• Ensure employees receive on-going training to understand guest expectations.
• Solicit employee feedback, utilize an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Strive to improve service performance.
Ensure recognition is taking place across areas of responsibility
Additional Responsibilities
• Provide information to seniors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyze information and evaluating results to choose the best solution and solve problems.
• Assist servers and hosts on the floor during meal periods and high demand times.
• Recognize good quality products and presentations.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
- مجال الشركة:
- الضيافة والسكن
- الدور الوظيفي:
-
خدمة العملاء ومركز الإتصال
