Customer Service Representative
WNS Global Services
Total years of experience :3 years, 1 Months
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
•Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
•Responded to customer requests for products, services and company information.
•Answered constant flow of customer calls with up to 11 calls in queue per minute.
•Entered customer interaction details in SAP to track requests, document problems and record solutions offered.
•Compiled customer feedback and recommended service delivery improvements to management.
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