Front Desk Executive
ALI BIN ALI
Total years of experience :21 years, 11 Months
• Handling the CISCO system.
• Greeting, communicating with welcoming guests.
• Answering all customers questions and addressing their complaints.
• Receiving, sorting, and forwarding emails to the concern department.
• Monitoring office supplies and ordering more when we needed.
• Performing other clerical and administrative duties as assigned.
• Answering all incoming calls, redirecting them when needed and taking down messages.
• Handling the visas department Saudi Arabia, Singapore, Oman, Bahrain, Dubai, Kuwait.
• Handling the backend and admin department work.
• Issuing Travel insurance as per customer need.
• Issuing the International Driving License.
• Maintain and stocks basic office supplies.
• Ensure compliance with company rules and regulations in the reception area.
• Managing the team of 15 people in FOH.
• Work with soft opening team of FOH & BOH.
• Handle the operations very smoothly.
• Maintain the database for the staff in the excel sheet.
• Update the DSR on daily basis.
• Arrange the meeting with bloggers who can promote our brand in Qatar.
• Manage the birthday party for big groups and arrange the decorations according to their needs.
• Maintain the food and service standard.
• Coordinate with chef and make the cakes according to the customer needs.
• Interviewing the candidates.
• Coordinate directly with the owners and update about the revenues.
• Handling the pressure and generating the sales.
• Managing the team of 10 people in FOH.
• Oversee all front and back of the house Restaurant operations.
• Maintain quality control with all food servers.
• Handling the multi-tasking work.
• Conduct the Induction and Product Trainings.
• Provide the training related to the Menu.
• Provide the training related to the Menu and sequence of service. Update the sales report, attendance, and schedule in excel sheets.
• End of the month handling the inventory stock.
• Organize the indoor and outdoor Caterings.
• Coordinate with the suppliers for the FOH stock.
• Handle the customers complaints efficiently and calmly.
• Maintain the standard to run the operations smoothly.
• Managing the front desk and handling all calls / visitors politely
• Handling customer complaints in a calm and friendly manner
• Performs other duties as directed by managers.
• Served as liaison between senior and junior staff.
• Managed the requisition on daily basis.
• Worked to streamline flow of interoffice communications.
• Greeting customers at the door and once they are seated.
• Answer incoming calls and provide appropriate service.
• Managing the front desk and handling all calls / visitors politely.
• Responding to complaints and discussing with the customer their concerns in a calm and friendly manner.
• Operate credit card and cash transactions.
• Ability to stand and walk continually throughout an eight-hour shift.
• Directed to staff to maintain clean and hygienic environment for the health and safety of employees and patrons.
• Coordinating with other staff members to provide team-oriented services.
• Inform guests of current promotion and who will be serving them to ensure handoff to the service staff.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Performs other duties as directed by managers.
• Treat all guests in a manner to ensure their complete satisfaction.
• Greeting customers at the door.
• Greetings patrons once they are seated.
• Answering questions from patrons about food and beverages.
• Sharing information with customers about the status of their orders.
• Taking reservation phone calls.
• Responsible for excellent services. Keeping the restaurant location clean and tidy.
• Communicating customers order to kitchen staff.
• Observing the principle of safe food handling and service.
• Attending scheduled team or shift meetings.
• Delivering order to customers.
• On a monthly basis doing the Inventories.
• Assisting the customers throughout the buying process.
• Greet the customers when they enter the store.
• Helping customers to find specific products.
• Update the promotions.
• Handling the POS system.
• Maintain in-stock and presentable in good condition.
• Always do the FIFO.
• Update the promotions in the rack and stack them nicely.
• Team-up with co-workers.
• Build trusty relationships with the customer.
• Increase the sales and suggest to the customer about promotion and discounts.
• Handling the pressure.
• Attending meetings and keeping minutes.
• Maintain executive agendas and assist in planning appointments, board meeting and conferences etc.
• Receiving and sorting daily e-mail.
• Organizing necessary meetings, planning events, and developing a long-termschedule.
• Handling confidential documents and keeping g them safe.
• Perform clerical and administrative tasks including drafting letters and memos.
• Arrange travel and accommodation for executives.
Principles and theories of human rights, human rights education, teaching and training, human rights in global and regional perspectives norms and standards, research methodology, international relations
Theories of interrelations,
Basic accounting, economics, organizational research, financial management, legal environment