Recruitment Team Lead
MicroAgility Services Pvt
مجموع سنوات الخبرة :11 years, 10 أشهر
Coordinating with CRM Manager for candidates submissions.
Manage and assist the recruitment team.
Involved in external recruitment,
Training of new recruiters.
To research & identify appropriate & high quality candidate pools and maintaining the internal database in ACT
. Build a quality relationship with the internal customers and external recruitment agencies,
Searching relevant candidates from USA through all available sources.
Conducting Interviews, negotiating salary and location preferences with potential consultants/candidates and finalizing terms and conditions with them.
Analyze job positions using information obtained in written and/or verbal form; interviews employees and Team Leaders/Managers to collect information in order to determine job duties, and establish minimum qualifications, knowledge, skills, and abilities; writes and revises job specification.
Recommend process improvements for internal HR Processes. Develop employee satisfaction, employee motivation, retention, reward & programs.
Coordinate with Training department in soft-skill training of all the employees.
Any other work delegated by Sr. Manager/Manager HR.
Responsibilities include but were not limited to;
• Manage and assist the recruitment team.
• Involved both in internal and external recruitment,
• Assist in training and performance evaluation activities.
• To research & identify appropriate & high quality candidate pools and maintaining the internal database in ACT.
• Build a quality relationship with the internal customers and external recruitment agencies,
• Searching relevant candidates from USA & Canada through all available sources.
• Conducting Interviews, negotiating salary and location preferences with potential consultants/candidates and finalizing terms and conditions with them.
Responsibilities include but were not limited to;
• Responsible for Orientation of new employees for all departments
• Developed and organized training material and presentations.
• Conducted training of new employees for Business development, Recruitment and Call center departments.
• Screening, Short listing, Interviewing and Hiring for Internal positions
• Attracting candidates and matching them to contract or permanent positions jobs with client companies in US & Local hiring.
• Managing relationships with sub-contractors.
• Optimized internal HR functions, Policies in coordination with Pakistan and US Team for Agile performance. Constantly revisiting reporting and performance evaluation criteria for effective utilization of human resources and their development.
Key Results:
a) Initiated, Developed and conducted Orientation and training for new employees
b) Successfully hired for internal positions
c) Successfully trained new employees for Recruitment and business development departments.
d) Successfully recruited Project/ Program Managers, Business Analyst, Java Developers for leading US firm’s i.e Mashreq bank, Deutsche bank, JP Morgan, EOX Holding Quest software, Insurance, Financial & Health Sector.
Responsibilities include but were not limited to;
• Built relationships with clients
• Initiated and developed call center operations and recruitment of agents.
• Managed the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations
• Ensuring all relevant communications, records and data are updated and recorded
• liaising with team leader, operatives, call center agents and IT staff to gather information and resolve issues
• Setting and meeting performance targets for speed, efficiency, sales and quality
• Monitored random calls to improve quality, minimize errors and track operative performance
• Organized staffing, including shift patterns and the number of staff required to meet demand
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• Reviewing the performance of staff, identifying training needs and planning training sessions
Key Results:
a) Successfully meet the client requirement and achieved the target.
b) Successfully built a good relationship with client.
c) Successfully ran the call center operations
d) Successfully hired and trained a team of 18 plus call center agents.
Responsibilities include but were not limited to;
• Managed the recruitment team and report to CEO
• Screening, Short listing, Interviewing and Hiring candidates
• Attracting candidates and matching them to contract or permanent positions jobs with client companies in US & Local hiring.
• Built relationships with clients in order to gain a better understanding of their recruitment needs and requirements
• Managing relationships with sub-contractor
Key Results:
a) Successfully recruited Project/ Program Managers, PeopleSoft Consultant, E-Commerce Business Analyst, Product Manager, Business Analyst, Developers for leading US firm’s i.e Bank of America, American Airlines, Quest software, Insurance, Financial & Health Sector.
b) Smoothly managed the recruitment team and completed client’s requirements
• To motivate and inspire the peer’s team to surpass their potential as much as possible.
• To ensure the facilitation the communication cross functionally among the members of team and resolve issues if there is any.
• Ensure that the employees follow their schedules properly as designed.
• Training new call center executives
• Main Supervision of calls maintaining QC and Submitted approved leads on Client’s portal.
• Interviewing candidates for Call center executive’s positions.
• Coordinating with IT support Team and VIOP Provider
Key Results:
c) Successfully managed the team and achieved the targets.
d) Prepared compensation plan for call center team.
e) Top seller
f) Promoted to Quality Control Assistant then Team Lead from TSR position within 3 months