System Engineer
Dubai Airports
Total years of experience :16 years, 10 Months
Working on MDS contract:
• Datacenter Operations Support
• leading projects related to Datacenter infrastructure upgrade
• Servers Administration, Support and Management in Dubai Airports (DXB)
And Al Maktoum Airport (DWC)
• Coordination with different Vendors
• Provisioning of new servers to different business units in DXB as per business requirements
• HP Monitoring and Management tools (HP CMS, HP-SIM, HP-IRS) management
• HP CloudMatrix System (HP-CMS) and HP Blade Matrix System Administration in Dubai Airports.
• As a Secondary resource responsible for VMware Infrastructure
• VMware vSphere infrastructure Management
• Provisioning of new VM's
• Management of existing and new VM's, Data stores, virtual networks
• Basic Active Directory support (i.e. AD Accounts creation & modifications)
• Install, configure and Manage VMware ESXi 5.x with vCenter, DRS, HA, DPM, vMotion and FT.
• Build, configure and deploy VMs and templates.
• Supporting VMware vSphere infrastructure installed in c7000 blade enclosures with fully populated servers. Migration of virtual machines through vMotion, configuration of FT and management of DRS and HA enabled ESX clusters in a high availability environment.
• Implemented VMware vSphere 5.0 on HP Proliant servers consisting ESXi 5.0 hosts centrally managed by vCenter 5.0.
• Manage (P2V) Physical to Virtual migration of servers through vCenter.
• Pre & post Site Surveys, Planning & Implementation, Racking and stacking of blade and Rack mounted DL servers, PDU, cabling, tagging and networking.
• Initial hardware setup including Racks, Servers/storage unpacking, mounting in Racks, power setup, PDU installation, etc.
• Installation, configuration and management of HP ProLiant servers including BL, ML and DL range of servers running platforms of (Windows server, Vmware ESXi 5.0 & RHEL).
• Expert in Servers/Storage hardware break/fix, including internal/external parts replacement.
• Windows server 2003/8/12, RedHat, SUSE linux and VmWare ESXi 5.x installation and configuration support.
• HP Interconnect Blade Switches like GBE2c, GBE2 and Cisco catalyst 3020 Installation, configuration and management.
• VLAN configuration, port trunk etc. on Cisco Catalyst 3020 and HP Gbe2c Ethernet switches according to the customer requirements.
• Virtual Connect (VC) domain setup and management.
• Responsible for Technical documentation including Install bases, Power and network requirements Project status reports, Preparation of Solution diagrams in Microsoft Visio and UAT documents.
• Deployment of HP IRS Solution and HP SIM at different client sites for the proactive error reporting, auto call logging and management for their Storages and Servers.
• Managed different Data center movement projects from the planning/Information gathering to overall relocation of the hardware.
• Responsible for Identifying and resolving technical problems in HP ProLiant servers in a 24x7 environment.
• Performs Monthly Health check Activity of all hardware to ensure minimum service interruptions maximum business continuity by intercepting any pre failure alerts.
Worked as a Technical Support Engineer in Mobilink IT department, this position was outsourced to Multilynx. My job was concerned with providing Software/Hardware/Network and other IT helpdesk related support to different departments of Mobilink including following software’s/Tools:
• Responsible for Software Installations, Configuring Office Productivity Software and providing hands-on training to end users.
• Resolving user queries as part of an IT Help Desk Team serving 1000+ employees.
• Installation & Support of client end software’s on users’ desktops including EFICS, ICRM (Customer support web based software for franchises), E-Point and Jupiter Support (Client ends to the databases of Mobilink)
• Network support including Wireless LAN & Administration of Mobilink Asset Management Software.
• Monitor & manage (on spot & remotely) all kind of IT Service Desk Related Activities in North Region of Mobilink.
• Remotely Solution of IR (trouble ticket) by using windows Net meeting®, Microsoft Live Communication System (LCS) v.2005 and Microsoft OCS v.2007.
• Monitor and Solve All kind of IR’s (Interaction Records or Trouble Ticket lodged by end user) and IM (Incident Management - 2nd level escalations) by using HP open View Service Center (version 6.2).