Kamrul Ahmed

Supporting & Implementing 400 Apple Mac devices in EMEA, APAC & US.

Using Casper 9.82. Packaging, Deploying, De-commissioning Applications with in JSS & Casper Admin.

Pushing Policies via JSS Globally. Encrypted 100 Mac Laptops globally, with the keys escrowing back into JSS.

Supporting OS versions 10.6 - 10.13. Documentation produced for support purposes.

McAfee Ant-Virus pushed to all Macs globally via policy. Created NetBoot for OS version 10.11.

70% Project - 30% BAU

BAU support Win 7 users. Sole support in remote offices in London.

2nd Line Support

Mac % Windows. AD, Office 2013

SCCM, Casper

Supporting 400 users consisting of Developers, Testers, VIP & Production.

Windows 10 & MAC OS Sierra. Google Apps for Work, GSuite Administration, GADS (Google Active Directory Sync) Jira, TeamViewer, Google Chrome Books, Casper Suite 9.96. SCCM 2016. Required to go other sites ad-hoc.

Testing new Hardware for the environment Apple Macs 2016, Lenovo, HP, Dell, Windows Surface Pro’s, Acer for the Windows build.

Supporting various MDM devices Google Pixel, iPhone, HTC, Samsung

Solely in charge of rolling out 300 new machines to Just-Eat, staff part of the refresh scheme. This was for multiple sites in UK & Europe.

Supporting 600 users. Including VIP & Senior stakeholders

Windows 8.1 & MAC OS X. Bomgar, TeamViewer, Acronis Backup, Crashplan

Manage Engine. MS Office Suite 2013.

60% - 40% Windows to Mac. 400 users. 2nd & 3rd line support. Mixture of BAU & Project work in a Prince2 environment.

Upgraded Casper Suite from 9.81 to 9.92. Created Image, Configuration, Policy, packaging applications using Casper & AutoPkgr. Moved MAC OS from 10.4 to 10.11.5.

Moved from OD to Binding with Active Directory. Rolled out 160 New MacBook Pro & Air.

Built Windows 10 Enterprise image using MDT 2013, upgraded from Windows 7. Assisted in the build of a WDS as prior to this there was no PXE Boot. Rolled out 240 New Desktops, Laptops & Surface Pro 4.

Enabled BitLocker to automatically save keys to AD. Server 2012 R2, 2008 R2. Exchange.

Office 2016 (Mac/Windows). Adobe CS6. DHCP, GPO, DNS.

70% - 30% MAC to Windows. Mac OS support for (versions 10.8 to 10.11). Windows 8.1 (Merchant Cantos 200 Users)

95% - 5% - Windows to Mac, Windows 8.1. VIP Support. (Brunswick Group 400 users)

JAMF Casper Suite 9.81, Office 365, Office 2016 MAC, WDS., ADFS, Skype for Business

Adobe Creative Suite CS5 & CS6 (Management and deployment of applications)

VMware Fusion, VMware Horizon, CoRD, Mobile Iron (IOS), Key Pass, Mimecast

Supporting 600 UK users & 600 international users across 9 different locations.

Active Directory/Group Policy, Managing MS Exchange 2010 (Hybrid environment).

Office 365, Office 2013, Windows Intune, Windows Server 2003/2008 R2 installations/maintenance/set up. Windows Azure administration. IBM BigFix, AWS administration

MDT 2012 creating & updating images. Zscaler internet security administration. Processing Joiners, Movers and Leavers. Hyper-V administration. Linux SFTP-FTP administration & support. Supporting Avaya & Polycom

Creating Documentation for users. Forti Client & Microsoft VPN support. MAC OSX Support 10.6 - 10.10. Casper Suite JAMF (Packaging apps, printers, pushing apps on Self Service)

Supporting London & EMEA users. Migrating Outlook 2010 to Gmail for business.

Supporting applications such as MS Office, Google Apps for Work, OKTA, iWork, VPN clients, and backup clients as well as multiple mail clients. Creating and managing accounts in Active Directory and Exchange 2010 & Better Cloud.

Build, configure and deploy Windows using LANDesk, OSX using Casper Suite (JAMF) laptops and desktops. Provide Client imaging and build solutions for Windows 7 & 8.1, OSX, Lenovo, and Apple products. MAC OSX Support 10.6 - 10.10.

Support and administer a corporate Cisco VOIP phone system & various mobile devices such as iPhone, Android. Maas 360 (MDM). Support on AV/VC conferencing systems (Cisco, Life Size, Crestron ), Install and troubleshoot printers and print servers

Supporting 600 UK users & 600 international users across 9 different locations.

Active Directory/Group Policy, Managing MS Exchange 2010 (Hybrid environment).

Office 365, Office 2013, Windows Intune, Windows Server 2003/2008 R2 installations/maintenance/set up. Windows Azure administration. IBM BigFix, AWS administration

MDT 2012 creating & updating images. Zscaler internet security administration. Processing Joiners, Movers and Leavers. Hyper-V administration. Linux SFTP-FTP administration & support. Supporting Avaya & Polycom

Creating Documentation for users. Forti Client & Microsoft VPN support. MAC OSX Support 10.6 - 10.10. Casper Suite JAMF (Packaging apps, printers, pushing apps on Self Service)

Using Service Now call logging system. Supporting 500 users including, CEO, EVP, SVP’s, VP’S, Traders, PA’s, other Head Office areas & Project sites.
Active Directory/Group Policy (User Account Administration), MS Exchange 2010 - User Account Administration
Imaging HP Desktop & HP laptops using SCCM. Supporting Bitlocker encryption software & Microsoft Forefront Endpoint anti-virus software.
Supporting Citrix Xenapp 6.5 (terminating processes, administration, profile issues)
Lexmark & Canon MFP support. Supporting Windows 7. MS Office 2007 & 2010. Lync 2010.
Providing Trade Floor Support for 150 Traders in a commodities environment. Supporting Bloomberg, Reuters Eikon, Joule Trayport, The ICE, CQG, BT Netrix trading telephony system.
Troubleshooting and support of smartphones & tablets (Android, iOS, Windows Mobile)
Alcatel VOIP phone Support, Video Conferencing Systems support Crestron DMPS 300, Crestron DM32X32, Cisco Tandberg, Room controller: DM201C, DM100C, Projectors. Patching phones & LAN (patching, basic switching)
LAN/Wireless networking including wireless Router connections and troubleshooting. VPN, RSA Secure ID token technologies. Assets added, retired & amended using SAP 7.1 GUI. Basic PowerShell scripting.

Using Remedy BMC call logging system. Supporting 600 users including, Vice Presidents, CEO’s, PA’s, and other Head Office areas. Working shift rota from 7am to 7pm
Imaging Dell Desktop & HP laptops using Symantec Ghost 11.5.1. Supporting Sophos Safeguard encryption software & Sophos anti-virus software, Supporting Office Suite 2010 suite.
Desktop Rollout of 300+ HP Laptop’s. MFD Printer support.
Creating purchase requisitions for IT hardware/software
Supporting Windows 7 (Profile problems, installations, IE problems 8 & 9)
IMAC (Installation, Moves & Changes) Moving and installing hardware (desktops, laptops, monitors and printers) from one desk to another and for new user set up.
Monitoring jobs on Windows Sever 2008 using Symantec Backup Exec 2010 R3/ Symantec Backup Exec 2012 and making sure they have passed if not trouble shooting and escalating when required, backing up tapes and sending daily backup reports.
Monitoring Solarwinds for any alerts, completing disk space report.
Basic Apple MAC support (Imaging & profile set up),
Liaising with third party resolver groups (BT, SCC, HP, Iron Mountain)
Avaya VOIP phone Support, Video Conferencing Systems support.
Patching phones & LAN (patching, basic switching)

Moving and installing hardware (desktops, laptops, multiple monitors and printers) from one desk to another.
Decommissioning dealer boarders, Bloomberg keyboards, Cisco IP Phones
Basic networking and telecom wiring, installing/racking equipment.
Coordinating with local vendors for both technical and administrative matters.
Documenting workflow and update operation manuals
Ensures all systems work properly and equipment is packaged and transported correctly

Using Remedy BMC call logging system. Supporting 600 users including VIP’s, PA’s, Brokers and other Head Office areas and external service providers. Working shift rota from 7am to 6pm.
Basic Exchange 2007 administration. Monitoring jobs on Windows Sever 2008 using IBM Tivoli Back-up Exec.
Supporting Windows 7 (Profile problems, installations, IE problems 8 & 9, Google Chrome, Mozilla.)
Supporting McAfee endpoint encryption software & McAfee anti-virus software, Office Suite 2010. MFD Printer Support
Use of remote software VNC and Remote Desktop in order to connect to users workstations and resolve issues.
Building machines via WDS. PC/Laptop hardware break/fix. Renaming and re-creating profiles.
Supporting, redeploying & providing new Dell OptiPlex Desktop machines, Lenovo Thinkpads
Avaya VOIP phone Support. Configuration, setting up new users and activating of iPhone, iPad, Android, Windows 8 & Blackberry devices. AV support for Vidyo & Avaya equipment.

Using Assyst call logging system in logging calls via email and by phone and to complete 2nd line fixes where necessary before assigning them to the relevant support teams. Working shift rota from 7am to 6:30pm
Supporting VDI Thin client - profile issues, performance issues, software issues, session kills
AD- OU, new accounts, mailbox access, Security Groups. Configuring Exchange 2003.
Install software and provide support on VMWare. Assign VDI sessions to new users.
Building machines via Altiris 6.1 - Laptops, Trader PCs, desktop builds. Printer fixes.
Supporting Dell OptiPlex Desktop machines, Dell Laptops & WYSE Terminals.
Supporting Blackberry & using BES server (setting up new users, activating BB, administration)
Troubleshooting VPN problems. Creating wireless accounts. Troubleshooting network connectivity problems.
Use of remote software Dameware and Remote Desktop in order to connect to users workstations and resolve issues. Supporting and troubleshooting Office Suite 2007/2010, MS Project, MS Visio & OCS.
Supporting Windows XP & Windows 7, Office (Profile problems, installations, IE problems, Outlook issues etc.)
Adding, deleting and unlocking users in Active Directory, Mailbox access, creating distribution lists, OU Groups

Providing 1st line support and 2nd line support to over 1200 users within the bank, in London, Europe and globally (including Johannesburg, New York, Brazil) via telephone and email.
Using Assyst call logging system in logging calls via email and by phone and to complete 1st/2nd line fixes where necessary before assigning them to the relevant support teams.
Supporting VDI Thin client - profile issues, performance issues, software issues, session kills
Procurement and evaluation of IT requirements for London office and Manage Windows updates on PC's & McAfee Anti-Virus.
VMware Virtual Desktop Infrastructure using VMware View, VMware VSphere & Virtual Center.
Building machines via Altiris 6.1 - Laptops, Trader PCs, desktop builds. Printer fixes.
Supporting Dell OptiPlex Desktop machines, Dell Laptops & WYSE Terminals.
Supporting Blackberry & using BES server (setting up new users, activating BB, administration)
Troubleshooting VPN problems. Creating wireless accounts. Troubleshooting network connectivity problems- TCP/IP, DNS, DHCP. Package Software for deployment via Altiris- batch files
Use of remote software Dameware and Remote Desktop in order to connect to users workstations and resolve issues. Supporting and troubleshooting Office Suite 2007/2010.
Supporting Windows XP & Windows 7, Office (Profile problems, installations, IE problems, Outlook issues etc.)
Supporting basic CISCO VOIP phone Support (phone connectivity, logging on issues, voicemail pin resets)
Supporting WYSE thin client (AD groups -software installs, session killing, profile issues)
Adding, deleting and unlocking users in Active Directory, Mailbox access, creating distribution lists, OU Groups.

Providing support to 25, 000 UK based employees including VIP users (Senior Executives and Management)
Supported in house applications. Company using Dell and Compaq PC’s. Working shift Rota from 7am to 9pm
Supporting and troubleshooting Office Suite 2003. Remoting in users machine using VNC & PC Anywhere
Assisted users supporting Outlook 2003 & Lotus Notes 6.5 in the GalaCoral Head Offices. Dialling into Server 2003 to restart services. Configuring laptops for remote Cisco Any Connect VPN Client and Citrix Xenapp environment
Liaising and logging calls with third party resolver groups (BT, SCC)
Using Altiris call logging application after being migrated from Quality System Management (QSM)
Creating Citrix Farms. Adding, deleting and unlocking users in Active Directory, Mailbox access, creating distribution lists. Set up Log on ID’s, Exchange accounts, and set up shares, granted file permissions.
Supporting basic Meridian Nortel IP Phone series phone Support (phone connectivity, logging on issues)

1st Line/2nd Line: Working in a prominent Central London firms as one of a team of 7 covering for 600-700 users at 7 sites. Working shift rota from 7am to 7pm. Staff using HP/Compaq PC’s and IBM laptops.
Remote controlled and troubleshooted XP desktops and deployed applications to hostnames using LanDesk.
Resolved and updated calls using the Remedy call logging software after switching from Universal Service Desk (USD). Supporting and using. AD- OU, new accounts, mailbox access, Security Groups
Supporting basic Avaya phone Support (phone connectivity, logging on issues)
Supporting and troubleshooting Office Suite 2003, MS Mail, MS Exchange, and Internet. Installing/building new PCs & software using SCCM (System Centre Configuration Manager)

To identify where we can help match the financial needs of customers through Barclays product range
Making referrals to wealth management and coporate banking, Mortgage Advisors & Financial Planners,
Exceeding sales targets on an individual and team basis
Supporting Senior Members of staff,
Working and communicating with Affluent and High Net Worth Clients
Strive to develop excellent customer relationships.
The Personal Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services
Assisting customers in their selection of various accounts and financial services
Cross-selling the Bank's products and services
Selling the Bank's products and services; opening, maintaining and closing of all account types
Performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate business partners for new services