Customer Service Executive
Tropical Ecology P Ltd
Total des années d'expérience :7 years, 11 Mois
• Recommended analytical services to customers, thoroughly explaining details.
• Describe facilities and service details to customers to provide information on benefits and advantages.
• Collecting chemical samples from customer in person or from post all over India and analyses customer requirement and send samples to appropriate department for analysis.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Recorded received items details of customer and items quantity and temp as per NABL Standards and maintain account information of customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collecting analytical data from department and prepare report by providing ULR Nos for each report and get certified and sign with technical manager and manager representative.
• Deliver results to customer as per NABL Norms like PDF Copies through email or Courier per customer requirement.
• Provide primary customer support to internal department and external customers.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Maintaining internal and external audits records as per NABL Accreditation.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Processed customer adjustments to maintain financial accounts.
• Preparing GST bills of customers and validate in GST portals.
• Maintaining data base of customers so that we can answer query promptly.
• Employed comprehensive benchmarks to establish and monitor customer service as per ISO standards.
• Described product and service details to customers to provide information on benefits and advantages.
• Preparing reports after analysis as per ISO Certification rules.
• Handover report to customer or dispatched same as per customer request.
• Processed customer adjustments to maintain financial accounts.
• Maintain files as per ISO rules.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Provided company analytical services to customers upon inquiry and answered questions via phone, email or online chat.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Resolved concerns with products or services to help with retention about analysis.
• Provided excellent customer care by responding to requests, assisting with test selection and handling ordering functions.
• Managed supplier deliveries around client needs to increase client retention.
• Leveraged sales expertise to promote services and capitalize on upsell opportunities.
• Communicated with clients regarding account services, statements, and balances.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Logged call information and solutions provided into internal database.
• Coordinated timely responses to online customer communication and researched complex issues.
• Assisted call-in customers with questions and orders.
• Maintained and managed customer files and databases.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Maintained up-to-date knowledge of product and service changes.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• Responded proactively and positively to rapid change.
In addition to this having Advance Diploma in Information Technology from SISI CMTES. Having total 21 year of experience which is usefull in future job