Coordinator in Trade Services Unit (T.S.U.) – (U.A.E. AREA)
Arab Bank for shared services
مجموع سنوات الخبرة :17 years, 2 أشهر
Reporting to section head periodical statistics and reports required, handling Import and Export L/Cs transactions and amendments as well outward& Inward B/Cs transactions .
- Checking details of customer applications for (opening LCs, Acceptances, Settlements) and ensure full information & sufficient balance in the account prior execution
- Arrange with Treasury Dept. & FI Dept. to obtain necessary approvals when needed
- Execute all import & Export L/Cs transactions (Amendments, Acceptances, Settlements) accurately & efficiently as per P&P and approved authorities
- Handle and process all Banks/clients inquiries and amendments and ensure all are resolved prior execution
- Receive export L/C amendment and execute it after ensure H.O. approval is obtained (in case LC is requested to be confirmed)
- Inform the correspondent bank of the beneficiary’s approval/ rejection of L/C or any amendment required
- Arrange for reimbursement claims before due date as per UCP 600 for settlement at maturity
- Follow up for uncollected commission
- Dealing with VIP customers through responding to their inquiries, handling and resolving their complaints, processing their orders, forms, applications and requests
- Ensuring efficient processing and handling of outward and inward BCs with strict compliance to Group’s P&P and URC 522
- Process relates shipping L/Gs as P&P
- Ensure that all transactions are completed within the time limit
- Perform any other task as requested by direct Section Head
- Compliance performance in line with AB Code of conducts as well AB P&P and local Laws and Regulations
: leading a group of 8 people work as the following:
o 4 people writing and adjusting the manual of the bank (branch and depts.) according to new decrees issued by central bank
o 4 people creating and developing the system of the bank in collaboration with IT dept. and the related dept. (if any)
Ensure that all necessary tasks are completed in accordance with specifications and deadlines, coordinating with other depts. (if necessary) helping branches through solving system operations problems
- Issuing drafts and advise bank’s customers about terms and conditions of L/Cs (under UCP 600) and L/Gs (under URDG 758) in order to meet contractual obligations between applicant and beneficiary of respective instruments
- Transfer of L/C’s and Reimbursement Claims as per URR 725
- Issuing Letters of Guarantee (Counter-Guarantee) and Letters of Credit and their amendments secured by syndicated facilities
- Checking all documents received from bank’s customers and from third banks and investigate any mismatching and to clarify any missing details as the respective products to be processed according to internal procedures and FX regulations
Issuance & Amendments & payments of Letter of Credits, also related complex transactions (transferable, back-to-back Letters of credit) as per UCP 600
- Issuance & Amendments of Letter of Guarantees including, Bid Bond, Performance Bond, Advance Payment Guarantee, & Financial Guarantee as per URDG 758
- Handling the whole process of export and import collections under URC 522 (Checking the authenticity of collections documents, preparing the customs letter, follow them every day ...)
- Review all financial data and provide credit opinions based on advanced financial analysis for those who want to take facilities
- Providing monthly and quarterly trade finance Reports to management to measure trade finance performance to the required ones
- Providing help and advice to customers using credit union's products or services
- Investigating and solving customers' problems
- Handling customer complaints
- Updating Banking products and services Learning about bank's products and services and keeping up to date with changes
- Developing customer service procedures, policies and standards for the bank
- Giving preliminary loans studying report after analyzing financial statements of customers who want to take retail loan
- Refer and cross-sell credit union products and services to reach the monthly branch target
- Supervising teller staff
- Assisting in the coaching, training and the development of tellers
- Provide working leadership and guidance to tellers through assignment of work, and providing technical guidance through solving system deficiencies
- Make exceptions to policy as appropriate and within authorities, investigate teller looses and institute a corrective flow of work
- Actively participate in the branch incentive program by promoting and participating in a sales and service culture consistent with the credit union's business plan goals
- Complete monthly reports to be given to management