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kaoutre elghazouani, Customer Service Representative

kaoutre elghazouani

Customer Service Representative ·Populaire Bank

Morocco

Bachelor's degree, Marketing

Work experience

Total years of experience: 0 years, 7 months

Customer Service Representative

April 2016 - June 2016

Populaire Bank

Morocco

April 2016 - June 2016

Opening and changing bank accounts
• Cashier operation /dealing with customers
•Case study on the theme “Retention and Customer satisfaction in the banking environment”

Company industry:
Banking
Job role:
Accounting and Auditing

Customer Service

May 2013 - June 2013

AXA

Morocco

May 2013 - June 2013

Customer Service: processing and managing customer’s files during any Accident reporting.
•Case study on the theme '' Customer Relationship Management ''

Company industry:
Insurance & TPA
Job role:
Accounting and Auditing

Customer Service

August 2012 - September 2012

AXA

Morocco

August 2012 - September 2012

File Classification and New Business Registration / Renewal of Existing Business

Company industry:
Insurance & TPA
Job role:
Management

Education

University of Economics

September 2016

September 2016

Bachelor's degree, Marketing

Morocco

University of Economics

June 2016

June 2016

Bachelor's degree, Marketing

Morocco

University of Economics

September 2013

September 2013

Diploma, Marketing

Morocco

in

Skills

Marketing

Expert

Communication Skills

Expert

Sales

Expert

Customer Service

Expert

Market Research

Expert

BANKING

Beginner

CASHIER

Beginner

CRM

Beginner

CUSTOMER SATISFACTION

Beginner

FUNCTIONAL

Beginner

INVENTORY MANAGEMENT

Beginner

LANGUAGES

Beginner

LISTENING

Beginner

MANAGEMENT

Beginner

MICROSOFT MAIL

Beginner

Marketing

Expert

Communication Skills

Expert

Sales

Expert

Customer Service

Expert

Market Research

Expert

Languages

Arabic

Expert

English

Expert

French

Expert