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Henschel  Torres, Waitress

Henschel Torres

Waitress·PAUL BAKERY & RESTAURANT

Kuwait

High school or equivalent, high school

Work experience

Total years of experience: 13 years, 7 months

Waitress

October 2024 - Present

PAUL BAKERY & RESTAURANT

Al Fintas, Kuwait

October 2024 - Present

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

February 2024 - October 2024

SHATTER SALON

Mubarak al Kabir, Kuwait

February 2024 - October 2024

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Waitress. Cashier

August 2017 - January 2024

WAFFLE AND STEAK. MAHABOULA BK 2

Al Mahbulah, Kuwait

August 2017 - January 2024

+ Created a welcoming environment and provided excellent customer service
«ignition Responsible for processing and accepting payments and issuing receipts to
customers as they leave with their purchases.
theres nothing
«Control additional things required, such as coupons, while providing a great customer service
experience.
« Worked to ensure all individual and team targets were met
« Developed a number of incentives for team members to achieve targets

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

head waitress cashier

August 2017 - December 2023

waffle and steak

Al Mahbulah, Kuwait

August 2017 - December 2023

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Receptionist

January 2011 - March 2013

CENTURY HOTEL PHILIPPINES

Angeles City, Philippines

January 2011 - March 2013

+ Took a supervisory role on a day-to-day basis in a fast-paced retail environment
« Created a welcoming environment and provided excellent customer service
+ Ordered and managed stock
« Served and assisted customers on checkouts
« Answered the phone and helped with queries/complaints, remaining professional
at alltimes

Company industry:
Virtual Assistant Services
Job role:
Customer Service and Call Center

COSMETIC SALES ASSOCIATE

April 2008 - September 2010

SM Pampanga

Angeles City, Philippines

April 2008 - September 2010

1. Responsible for selling merchandise and providing excellent customer service to
the customers at the floor.
customers at once,

3. Provided fast, friendly service by actively seeking out customers to assess their
needs.

4. Worked in the cosmetics department and handled all the duties assigned by the
sales manager.

5. Helped customers to make selections.

6. Demonstrated product knowledge and contributed to achieving set sales goals

7. Assisted in the promotion of products

Company industry:
Sales Outsourcing
Job role:
Sales

Education

Philippines pampanga

June 2003

June 2003

High school or equivalent, high school

Philippines

GPA (rating): Good

GPA (rating): Good

High School Of Enterprise And Regional Development In Falenty

April 2003

April 2003

High school or equivalent, high school

Philippines

High School Of Enterprise And Regional Development In Falenty

April 2003

April 2003

High school or equivalent, high school

Philippines

Philippines angeles city

April 2003

April 2003

High school or equivalent, high school

Philippines

Skills

CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
POSITIVITY
Intermediate
POSITIVITY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES TAX
Intermediate
SALES TAX
Intermediate
positive attitude
Intermediate
positive attitude
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate
Food Service
Intermediate
Food Service
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Teamwork
Intermediate
Teamwork
Intermediate
waiter
Intermediate
waiter
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate

Languages

English
Intermediate