Program Manager
Ericsson India Pvt Ltd
Total years of experience :23 years, 10 Months
Program Management, Project Execution, Tracking, Monitoring and Resource Planning, end-to-end Project Management, PMO
Currently leading the programme for VoLTE implementation & launch in a multi-vendor network for a large telecom operator in India. The network involves co-existing network from multiple OEMs to be optimized for a smooth VoLTE roll out & an excellent user experience.
Additionally, leading the Methods & Tools, reinforcing the quality of Project Management process in the organization. Regional Driver & Champion for the Ericsson’s PPM Tool “Global Chronos”, controlling the process adherence through the various stages of project lifecycle (Project initiation to project conclusion) ensuring robust Project Management practices.
Also responsible for the implementation of a new project tracking tool (Erisite) to align the regional project management practices to the Ericsson Global methodologies for end to end project delivery. The tool methodology caters to all project management needs & keeps track of all activities ranging from initial project engagement to the closure.
Acision India, Gurgaon March 2010 - till date
PMO- SWA (South West Asia) & MEAP (Middle East, Africa & Pak)
Notable Highlights: Project Governance
Global Projects: Responsible for Regional Projects forecasting, Execution, Tracking, Monitoring and Manpower Planning, Skill Set Identification and Ramp Up and overall end-to-end Project Management. Process Creation for new requirements, Optimization of existing processes, and Maintaining Process adherence with SLA figures
Responsibilities: ➢ Provide support for an effective Project Management
➢ Monitoring risks, issues & changes as per the company's process & methodology
➢ Resource planning & forecasting, training & competence development plans
➢ Facilitate material management, dealing with the vendors to ensure the supply/delivery of the material as per the BOQ/BOM in accordance to the overall project plan
➢ Process Quality Adherence & Audits
➢ Identification & improvement to Project Management & its approach through regular reviews of the following
✓ Quality & timeliness of project documentation
✓ Time & Cost estimates
✓ Schedule & Budget overruns
✓ Review of Billing milestones as per the contract & deliverables
✓ Revenue recognition & forecasting, POC (percentage of completion)
Managed: ➢ Delivery: Responsible for Project forecasting, planning and delivery both Onsite and Remote Support Projects. Responsible for achieving business objectives: productivity, defect reduction, lead-time reduction, on-time delivery
➢ Resource Management (Job Description of the resource, Goals and objectives, Recruitment, and Trainings) within defined timescales to match the Project Delivery Targets. Logistics and Resource Allocation across all Projects
➢ SPOC for Financial Management for PMO: Responsible for Order-To-Bill Process from Quote Submission, PO tracking and Follow-up, PO Issuance, BRQ generation, Invoice submission. Tracking Project Budgets and seeking exceptional approval for any justified deviation
Ensured: ➢ The set up of PMO in the region in a stipulated time frame to help the regional project team the access to the framework of the project management processes & methodology.
➢ Facilitate regular project reviews
➢ Developing/improvising the project reports/dashboards.
➢ Guide to the external auditors for the extension of ISO 9001 certification of the regional office.
➢ Processes: Involved in framing of Project Delivery Processes with Sign Off from Acision (SWA), Ensuring Compliance and Developing Gap Bridging Methodologies. Development of Best Practices for Project Delivery, Program Management, Run Books, MOPs etc
☞ Additional responsibilities
➢ Nominated as LQM (Local Quality Manager), approved to undergo the ISO 9001Lead Assessor certification to formally hold the responsibility.
➢ Previously assigned to be the PMO for an additional region of substantial expanse that includes the Middle East, Africa & Pakistan; the region is managed from the office located in Dubai.
➢ Currently hold the responsibility of Resource management, competence development & trainings, deployment quote & estimates
PREVIOUS EXPERIENCE
Ericsson India Ltd, Gurgaon April 2006 - Feb 2010
Manager - PMO
☞ Responsibilities
➢ Managing the complete range of project activities from Project Planning, Project implementation/Execution, Acceptance to Project closure.
➢ Ensure the Project Delivery in time, cost & budgetary parameters.
➢ Man/material management to ensure the smooth execution of the project.
➢ Finalizing the project specifications as per customer requirements.
➢ Monitoring, mentoring & motivating a workforce and resolving HR issues that arise in the workplace for cultivating a harmonious environment and team building
➢ Raising the resource request as per the project plan.
➢ Interact with central sourcing & procurement to ensure the ordering of the equipment as per Project BOQ/contractual obligations.
➢ Coordinating with the internal/external teams to ensure the timely completion of the project activities like RF/Transmission planning/survey, installation & commissioning of the MSC, BSC, HLR, BTS & other telecom equipments.
➢ Formulating & implementing the strategies for project implementation, manpower/material requirement.
➢ Liaising with the customer, vendor, ASP/ARP
☞ Managed
➢ A team of 120+ engineers (including Civil, Electrical & Telecom engineers), spread over the state of Rajasthan for the turnkey project of Idea Telecommunications.
☞ Ensured
➢ A highly motivated workforce to meet the deadline of delivering above 700 sites across the state in a span of 6 months. The scope of turnkey project included the complete infrastructure development (tower foundations, erection, pre-fabricated shelters & installation & commissioning of the telecom equipment) of Greenfield & rooftop mobile base stations.
➢ The smooth communication between various channels to optimize the resource utilization & coordination between the different teams.
☞ Handled
➢ Various mobile telecom projects for the client BSNL in Rajasthan, WB/AN, UPE & Uttaranchal circles.
☞ Additional responsibilities
Site Handler
➢ Being the part of PMO, I was designated as the owner of the project tracking tool (Site Handler); to drive the use of the tool in all the running projects & educate the Project Managers & other users since Sep 2008.
Alcatel India Ltd, Pune Sep 2004 - April 2006
Asst Manager (Outsourced)
Notable Highlights: Served the Client BSNL on Alcatel-BSNL-ITI 1-Million Lines project; presently heading the regions of Vidarbha Maharashtra viz. Nagpur, Amravati, Akola and Nanded being the major stations, Located at Nagpur at present though have been moving around the state for the same.
☞ Responsibilities
➢ Dealing with the customer & various subcontracting agencies & vendors.
➢ Site management & logistic management of the projected region.
➢ To handle the technical & the managerial aspects of the said region.
➢ Planning & management of the site activities, installation & commissioning of the telecom equipments, online/offline testing etc.
➢ Acceptance Testing of all equipment and infrastructure work from the customer
Reliance Engineering Associates Pvt Ltd, Pune Sep 2001 - Sep 2004
Civil Engineer
Notable Highlights: With Reliance Engineering Associates Pvt. Ltd an undertaking of the Reliance group of industries, held the responsibility of the building approach, In-building ducting & wiring (IBD), Aerial cabling, building to fibre connectivity for the different BANs (Bldg Aggregation Node) in the city. Supervision, surveying & execution for the installation of DLC (Digital Loop Carrier) & the installation of CT (Control Terminal) racks at various BAN/BTS locations. . Execution & supervision of infrastructure development for Reliance Infocomm Pvt. Ltd. (CDMA & Wired Line) . Construction of the MCN (Media Conversion Node) building, rooftop & ground based tower foundations for various BTS locations.
☞ Responsibilities
➢ Surveying & planning of the OFC cable route.
➢ Execution of the trenching & ducting work for National Back-bone (NBB), MAN, CAN etc.
➢ Execution & planning of In-building ducting & wiring.
➢ Surveying & planning of aerial route for the bldg-to-bldg connectivity.
➢ Execution of installation of manholes/hand-holes & FRP manholes/pulling chambers.
➢ Execution & supervision of the rooftop BTS tower foundations.
➢ Execution & supervision of ground based BTS tower foundations.
➢ Surveying, planning & execution of infrastructure provision for building approach.
➢ Duct proving & cable blowing.
➢ Execution & supervision of the construction of the MCN bldg.
➢ As built drawings for the above.
➢ Modification of DLC machines as required for the type of site and the construction of the RCC base platform & earthing for the same.
➢ Quantity surveying & quality control as per the work specifications.
➢ Installation of CT racks at various BAN/BTS locations, power & earthing connectivity.
➢ Dealing with people, attending the various society meetings of the residential/commercial complexes in order to convince & explain the nature of work to be carried out inside the premises.
➢ Supervising & planning for the daily activities on site.
➢ Scheduling & planning for the time-bound site activities as required.
➢ Dealing with the contractors to co-ordinate the activities.
➢ Quality control as per the work specifications
☞ Additional responsibilities
I had also held the responsibilities of Engineer in-charge for the construction of RO (Retail Outlet/Petrol Pumps) of Reliance Petroleum in Maharashtra.
The firm dealing with the works like building construction, tower foundations and tower erections, OFC laying etc for the Deptt of Telecom (DOT)
Executive Programme in Business Management, IIM, Calcutta