customer service
Ontime
Total years of experience :11 years, 9 Months
Handling the clients by providing information about DHA license procedures, Organizing day-day routine task of Doctor, corresponding on emails, managing petty cash.
Responsibilities :
. Organizing day-day routine task of Director, corresponding on emails, taking minutes of meeting & managing petty cash.
. Handling the telephone calls of all the 6 branches, booking
appointments, attending the patients queries related to insurances,
Request & complaint and resolving them to their satisfaction.
. Attending the patients, filling up the insurance forms, checking all
Proper details & guiding them to respective docs room.
. Assisting team members on their queries and training new recruits.
. Corresponding with branches via email on issues related to doctor
appointments, complaints and queries
. Check-In Guest Issuing Boarding Passes, directing Guest to there
Respective Boarding Gates.
. Special Assistance is given to the Guests with Special needs such
as disabled, wheelchair passengers, first time flyer's and
unaccompanied minors . Special assistance is given to Frequent
travelers and First Class Guests.
. Reservation Knowledge in Saber, Fresh Booking and reissues
and cash handling.
. Attending Guests inquires, request and complaint and resolving them
to their satisfaction .
. Assisting team members on their queries and training new
recruits.
Pursued one year Diploma in Aviation, Hospitality Management Course from Leading Institute FRANKFINN. Course includes Hotel Management, Tours & Travels, Personality Development.