Karam Al-Omari

- Projects Team Leadership provide own team with a clear direction; delegate work, motivate staff, and ensure good team work
- Extensive hands on experience with Cisco routers and switches (2900 routers, 3900 routers, 7200 routers, Catalyst 2960, 3560, 3750, 4500 and 6500 switches)
- Experience with Cisco Unified Communications technology (Communications Manager, Unity, CCME, and Unity Express)
- Experience with Blue Coat Proxy & WAN Acceleration devices
- Experience with Juniper (EX8200, EX2200, SRX650, SRX240)
- Experience with FortiGate Firewall
- Expertise with routing and other protocols such as BGP, OSPF, MPLS, etc.
- Act as a consultant and position the simplest and most effective solution to the customer with a focus on standard offerings
- Experience gathering customer requirements, white boarding/presenting solutions, developing a Bill of Materials (BOM) and preparing project Statements of Work (SOWs)
- Direct involvement in the preparation of RFPs/ RFQs with the respective correspondence
- Expertise using Cisco tools to develop a project Bill of Materials, including proper software licensing
- Independent network troubleshooting and support
- Documentation Management

- Projects Team Leadership provide own team with a clear direction; delegate work, motivate staff, and ensure good team work
- Extensive hands on experience with Cisco routers and switches (2900 routers, 3900 routers, 7200 routers, Catalyst 2960, 3560, 3750, 4500 and 6500 switches)
- Experience with Cisco Unified Communications technology (Communications Manager, Unity, CCME, and Unity Express)
- Experience with Blue Coat Proxy & WAN Acceleration devices
- Experience with Juniper Access Switches
- Expertise with routing and other protocols such as BGP, OSPF, MPLS, etc.
- Experience gathering customer requirements, white boarding/presenting solutions, developing a Bill of Materials (BOM) and preparing project Statements of Work (SOWs)
- Expertise using Cisco tools to develop a project Bill of Materials, including proper software licensing
- Direct involvement in the preparation of RFPs/ RFQs with the respective correspondence
- Independent network troubleshooting and support
- Documentation Management

- Configure and troubleshooting of Routers & Switches
- Set up and maintaining Dell Server (Power Edge 1800) and IBM Server (xSeries 206)
- Install and configure Active Directory, DNS, and DHCP (Windows 2000, and 2003)
- Install and configure Windows 2000, 2003 (45 users plus)
- Maintain the Domain Controller running under 2000, 2003
- Configure Routers and Switches

- Troubleshoot hardware problems and carry out necessary rectification
- Assisted users to solve technical problems in laboratories, offices of faculty members, and in classrooms; by analyzing the problem, extracting information from the user and then take the right action to solve the problem
- Troubleshoot software problems (MS Office) and carry out necessary adaptation
- Maintained lab computers, printers and troubleshoot problems encountered by users
- Shared ideas with lab manager to introduce new systems, extra software and suggested ways to improve network management