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Rashid Yusuf, System Analyst

Rashid Yusuf

System Analyst·BTC Networks

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 13 years, 7 months

System Analyst

December 2012 - Present

BTC Networks

Riyadh, Saudi Arabia

December 2012 - Present

 Design the contact center solution to meet the customer requirement.
 Perform workshops with customers for requirement analysis and initial design.
 Implementation, commissioning and support of Genesys and Avaya Contact Center solution, Avaya Workforce Optimization solutions, Genesys Quality Monitoring System (GQM)
 Basic customization of the standard reports for Genesys Interactive Insights using SAP BO.
 Create real time reporting dashboards using Pulse in Genesys Solution.
 Document test plans to perform SIT and UAT after commissioning of the solutions.
 Prepare hand over documents and guides to train the administrators and users.
 Support the Telstrat Call Parrot / Engage Call Recording systems.
Company industry:
Telecommunications
Job role:
Information Technology

Education

Calicut University Institute of Engineering and Technology

June 2012

June 2012

Bachelor's degree, Information Technology

India

GPA (percentage): 73%

GPA (percentage): 73%

I completed my bachelor's in Information Technology at 73% grade and during my stay at the college, I was the team leader of Technical support team in the Software Development Team of the College. We successfully implemented our main project named i-Xplore. This project eases the work of the System administrator in a network with a Linux Server and Windows/Linux platform for the client systems. The Server system can be automatically mounted to the client systems which reduces the work of the system administrator to go on the site and enter the commands manually.

International Indian School, Riyadh

March 2008

March 2008

High school or equivalent, Science (Computer Science)

Saudi Arabia

GPA (percentage): 84%

GPA (percentage): 84%

As a computer science student in my school, i was involved in programming codes at beginner level. The base and foundation of my career was built during this school days. I was involved in extra-curricular activities like Football and was part of the school team in various internal tournaments.

Skills

Contact Centre

Expert

Solution Design

Expert

Software Implementation

Expert

Genesys

Expert

Programming in C

Intermediate

Adobe Photoshop, Dreamweaver

Beginner

Avaya WFO suite Installation and Configuration

Intermediate

Genesys Contact Center Installation and Commissioning

Intermediate

Genesys Contact Center

Beginner

System Integration

Intermediate

Solution Design

Intermediate

Testing

Intermediate

Technical support

Intermediate

System Planning

Intermediate

Troubleshooting

Expert

Avaya

Expert

Microsoft Office

Intermediate

Programming in C++

Intermediate

Internet,software Installation, Computer Configuration.

Intermediate

Java Programming

Beginner

Networking

Beginner

Contact Centre

Intermediate

IVR

Beginner

WFM system

Intermediate

WFO suite

Intermediate

Avaya Aura Contact Center Support and Commissioning

Beginner

Genesys Quality Manager Installation and Configuration

Beginner

Genesys

Expert

Software Implementation

Expert

Avaya

Expert

Languages

English

Expert

Malayalam

Expert

Hindi

Intermediate

Arabic

Beginner

Memberships

IT Group in College

Head of Technical Team

January 2012

DIKSHA College Technical Fest

Cordinator of Information Technology Stall

December 2010

Training and Certifications

Certifications
Genesys Certified Inbound Voice 8 Consultant
Jul 2015 - Jul 2017
Genesys Certified CIM Troubleshooting Support Consultant
Oct 2014 - Oct 2016
Training
Genesys Certified Support Professional Consultant, CIM 8 Troubleshooting
New Horizon, Dubai
May 2014
Avaya Framework Installation and Configuration for Avaya WFO R12
Avaya University Online
Feb 2014
Developing Projects for Academics
Arion Infotech
Mar 2011

Hobbies and interests

Football

Played for the School Football Team in International Indian School Played for the College Department Team in Institute of Engineering and Technology.

New Technology

Interested in learning new technology related to Information Technology. Learning new programming languages. Exploring the research on future technology studies.

Cricket

Played at school and college level for the team.