Karam Qaiser

• Supported DAFZ Customer Care Department in client engagement initiatives, promoting the DAFZ Community App. (110 New
users sign-ups) and Power Hub platform (45 New vendors sign-ups), through activations & public events.
• Promoted the HAYAK Employee Rewards Program, identifying customer needs and engagement opportunities, contributing to
increased platform awareness and achieving 2% growth in users sign-ups adaptation through activations and 3 new Partners
vendors the platform.
• Assisted with booth setup, merchandise presentation and client-facing activations, ensuring high-quality execution and
contributing to 6 client engagements events.
• Supported leadership initiatives through client meetings and departmental coordination, enabling 40 strategic leadership meetings
successfully.
• Provided structured recommendations to department heads based on client feedback (like referral contacts, awareness ideas and
technical support).
• Demonstrated self-learning by quickly adapting to multiple internal systems (Complaint & Inquiry, Leadership).

• Managed 50+ customer interactions daily, ensuring efficient issue resolution and high service quality.
• Resolved customer issues and handled conflict effectively.
• Supported booking systems with accuracy and efficiency.
• Adapted quickly to fast-paced operational environments.