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Karam Tanbouz, IT Officer

Karam Tanbouz

IT Officer

GALAXY INTERNATIONAL GROUP

Location
Jordan
Education
High school or equivalent, Network Engineer Certificate & CCAN
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

IT Officer at GALAXY INTERNATIONAL GROUP
  • Jordan - Amman
  • February 2020 to August 2021

Administration Windows server 2012 & 2016
Setting up backup system
Troubleshooting computing systems, networks, and applications
Supporting Client and user over the telephone and email
Install and Configuration SQL Server 2008 & 2017
Administration Windows server 2016, 2012, Administration Firewall
Setting up and maintaining backup system for file servers and user Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties. Contacting Camera Support Side and solve camera & DVR problems.

IT TECHNICAL.ENG at FAST RABBIT
  • Jordan - Amman
  • February 2018 to October 2018

Install &Administration Windows server 2012, 2008, 2003.

Administration Firewall ( Sophos XG)

Setting up and maintaining backup system for file servers and user

Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.

Testing and Configure of any new hardware and software.

Maintaining. Printers, scanners, projectors and whiteboards.

Administering the IT department’s policies and procedures.

Supporting users over the telephone and email.

Travelling to client sites to help with installs, deployment, and Troubleshooting.

Training new employees.

Install and administration antivirus (Kaspersky endpoint security, Sophos Endpoint

IT TECHNICAL at CONSOLIDATED CONTRACTORS COMPANY
  • Saudi Arabia - Dammam
  • August 2013 to June 2016

Setting up and maintaining backup system for file servers and user

Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.

Testing and Configure of any new hardware and software.

Maintaining. Printers, scanners, projectors and whiteboards.

Administering the IT department’s policies and procedures.

Supporting users over the telephone and email

IT TECHNICAL at CONSOLIDATED CONTRACTORS COMPANY
  • United Arab Emirates - Abu Dhabi
  • June 2010 to June 2013

Setting up and maintaining backup system for file servers and user

Troubleshooting computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties.

Testing and Configure of any new hardware and software.

Maintaining. Printers, scanners, projectors and whiteboards..

Administering the IT department’s policies and procedures.

Supporting users over the telephone and email.

Travelling to client sites to help with installs, deployment, and Troubleshooting.

Training new employees.

COMPUTER MAINTENANCE at PERFECT PERIOD COMPUTER
  • Jordan - Amman
  • March 2009 to September 2009

Maintaining. PC, Laptop, Printers, scanners, projectors and whiteboards

Education

High school or equivalent, Network Engineer Certificate & CCAN
  • at AL-Quads Collage
  • May 2008

Specialties & Skills

Setup and maintenance a network connection
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Computer software harware technical support
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Windows Platforms Server & Services 2003 2008
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Help Desk System and Software Support
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Hardware & Software Support
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troubleshooting Apple Macintosh Operating System.
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Technical knowledge & proficiency in system administration, network maintenance, hardware maintenanc
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Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems
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Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly &
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Extensive exposure to a comprehensive range of team activities, thrive on working in challenging env
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Communication skills
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Languages

English
Expert
Arabic
Expert

Training and Certifications

Windows 11 for IT Pros First Look: Supporting Users (Certificate)
Date Attended:
May 2022
Sophos Firewall (Certificate)
Date Attended:
May 2022
macOS for IT Administrators (Certificate)
Date Attended:
May 2022
Microsoft 365 Essential Training for Administrators (Certificate)
Date Attended:
May 2022
Learning ITIL (Certificate)
Date Attended:
May 2022
Customer Service Foundations (Certificate)
Date Attended:
May 2022
Building websites using WordPress (Certificate)
Date Attended:
May 2022
Azure 303 (Certificate)
Date Attended:
May 2022
Microsoft Certified Systems Administrator (Certificate)
Microsoft Certified Desktop Support Technician (Certificate)
Microsoft certified professional (Certificate)
A+ Hardware Certified (Certificate)