Business Partner
LG Electronics MEA
مجموع سنوات الخبرة :9 years, 9 أشهر
Managed the GCC SSC that ensured delivery on a wide range of HR functions, which included maintaining and improving employee relations, specialized B2B recruitments, succession planning, workforce planning, compensation & benefits, and performance management. Partnered with key executives across the businesses to drive employee engagement, morale, and performance in an environment experiencing both significant external and internal organizational change. Participated in regional and global initiatives to enhance overall HR value proposition.
Key Contributions:
•Reduced B2C headcount by 15% and increased B2B headcount by 30% to drive corporate
strategy, conducted detail analysis of Organizational structure with prime focus on Span of
Control (SOC) and Lines of Authority (LOA) which resulted in flat and lean Organization
•Reduced B2B turnover by 20% and HIPO turnover to 0%, initiated special rewards
programs for sales target achievements and retention bonuses for core talent
•Engagement scores increased 10%, executed performance fests, Grading committee and formal documentation of the appraisal meeting which strengthened overall trust among employees
•Standardized pay range and other allowances across grades for all entities (Sales/Non-Sales/Service) which helped fairer pay/distribution and internal equity
•Designed, authored and implemented employee handbook to standardize operations, improve policy governance and transparency
•Implemented payroll and ESS module to improve efficiency of HR SSC, improve employee experience, reduce errors and enable better decision making
•Lead a team that developed and marketed a communication platform to engage the HR community across the globe, share knowledge and document best practices for ready reference
Executed company wide restructuring to reduce labor cost by $1.5m (15%↓ vs. PY)
•Reduced B2C headcount by 15% and increased B2B headcount by 30% to drive corporate
strategy, conducted detail analysis of Organizational structure with prime focus on Span of
Control (SOC) and Lines of Authority (LOA) which resulted in flat and lean Organization
•Reduced B2B turnover by 20% and HIPO turnover to 0%, initiated special rewards
programs for sales target achievements and retention bonuses for core talent
•Engagement scores increased 10%, executed performance fests, Grading committee and formal documentation of the appraisal meeting which strengthened overall trust among employees
•Standardized pay range and other allowances across grades for all entities (Sales/Non-Sales/Service) which helped fairer pay/distribution and internal equity
•Designed, authored and implemented employee handbook to standardize operations, improve policy governance and transparency
•Implemented payroll and ESS module to improve efficiency of HR SSC, improve employee experience, reduce errors and enable better decision making
•Led a team that developed and marketed a communication platform to engage the HR community across the globe, share knowledge and document best practices for ready reference
• Collaborated with various business verticals to
determine staffing needs and execute the entire
interview process
• Promote and leverage the Associate Referral
Program (‘Metmate’)
• Achieved 2-year start-up staffing plan of 1, 200
FTE’s
Provided facilitation expertise to various organization (Genpact, Aricent Technologies, Yatra.com)
Managed a team of 7 Trainers and lead projects to enhance communication skills and improve customer handling
Credit underwriting and delivering refresher trainings on the shop floor
Part of the pre-opening team & provided in suite guest services
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