Sports Community Manager
Kijamii
Total years of experience :14 years, 5 Months
- Manage the brands communities through blogs, Twitter, Facebook, YouTube, and other strategically relevant online properties.
- Answer questions however they come in (Facebook, Twitter, e-mail… etc) and manage any online feedback forms.
- Create and provoke worthy conversations with the community.
- Build a knowledge base for each client frequently asked questions.
- Use Social media applications and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives.
• Sell Etisalat products and services and ensure proper collection of required documents.
• Handle customers' inquiries and provide solutions to their problems.
• Receive and process payments for monthly telephone services as well
as direct sales purchases.
• Achieve sales monthly target, net activation 100 % (Quantitative)
• Enhance after selling service and provide total customer satisfaction.
• Handle and keep record of cash and inventory to maintain accurate data that can be used for the second shift and daily reports.
• Prepare reports including briefing, daily activity, closing sheet and follow-up.
• Promote handsets and accessories.
• Positive and effective involvement in the implementing of the retail plan.
• Handle assigned paper work tasks.
• Adapting Social media strategy according the campaign strategy.
• Engages with consumers through social media marketing channels to achieve positive interactions with and recommendations for our product.
• Achieve Etisalat customer satisfaction by developing and enhancing the online customer experience.
• Manage social media channels operational issues on a day-to-day basis
monitoring competitor social media activities.
• Managing the Facebook official page.
• Write and edit articles and reviews to analyze National &
International sports events & Upload them to the website.
• Carry out accurate/regular updates of existing content.
• Combine sports content with related photos.