Kareem Adel, Sports Community Manager

Kareem Adel

Sports Community Manager

Kijamii

Location
Egypt
Education
Bachelor's degree, English Commerce, Accounting
Experience
14 years, 5 Months

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Work Experience

Total years of experience :14 years, 5 Months

Sports Community Manager at Kijamii
  • Egypt - Cairo
  • My current job since November 2016

- Manage the brands communities through blogs, Twitter, Facebook, YouTube, and other strategically relevant online properties.

- Answer questions however they come in (Facebook, Twitter, e-mail… etc) and manage any online feedback forms.

- Create and provoke worthy conversations with the community.

- Build a knowledge base for each client frequently asked questions.

- Use Social media applications and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives.

Senior Sales Executive at Etisalat Misr
  • Egypt - Cairo
  • July 2010 to October 2016

• Sell Etisalat products and services and ensure proper collection of required documents.
• Handle customers' inquiries and provide solutions to their problems.
• Receive and process payments for monthly telephone services as well
as direct sales purchases.
• Achieve sales monthly target, net activation 100 % (Quantitative)
• Enhance after selling service and provide total customer satisfaction.
• Handle and keep record of cash and inventory to maintain accurate data that can be used for the second shift and daily reports.
• Prepare reports including briefing, daily activity, closing sheet and follow-up.
• Promote handsets and accessories.
• Positive and effective involvement in the implementing of the retail plan.
• Handle assigned paper work tasks.

Social Media Specialist at Etisalat, Misr
  • Egypt - Cairo
  • June 2010 to September 2010

• Adapting Social media strategy according the campaign strategy.
• Engages with consumers through social media marketing channels to achieve positive interactions with and recommendations for our product.
• Achieve Etisalat customer satisfaction by developing and enhancing the online customer experience.
• Manage social media channels operational issues on a day-to-day basis
monitoring competitor social media activities.
• Managing the Facebook official page.

Web Editor at Ahly News.com
  • Egypt - Cairo
  • January 2010 to June 2010

• Write and edit articles and reviews to analyze National &
International sports events & Upload them to the website.

• Carry out accurate/regular updates of existing content.

• Combine sports content with related photos.

Education

Bachelor's degree, English Commerce, Accounting
  • at Ain Shams University
  • June 2009

Specialties & Skills

Presentation & Negotiation skills.
Communications skills
Microsoft Office

Languages

Arabic
Expert
English
Expert