IT Manager
Al Fardan Jewellery
مجموع سنوات الخبرة :15 years, 10 أشهر
Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and make recommendations for improving IT infrastructure
• Help establishing IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Analyze and review metrics, ensuring baselines and KPIs are taken to determine team's targets, standards, and deadlines
• Manage information technology and computer systems
• Plan, organize, control, and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Design, develop, implement, and coordinate systems, policies, and procedures
• Ensure security of data, network access, and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security, and control structures
• Handle annual budget and ensure cost effectiveness
• Power International Holding consists of a diverse portfolio of businesses including the Construction Giants in Qatar UrbaCon Contracting & Trading (UCC), role across whole group includes but is not limited to:
• Ensuring that IT support and delivery services are carried out by agreed SLAs and quality standards
• Lead group that provides first-line support to Internal Customers for service desk issues, including without limitation, via phone, chat, email, or online tickets
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice
• Take escalations from group as needed
• Monitor Service desk so that escalations of more complex Service desk issues to relevant IT team/technician are within prescribed time limits
• Work with other groups, leads, and managers to encourage communication and process improvements
• Significant involvement in most projects that impact workforce, acting as advocate to end user and ensuring appropriate communication and successful change management
• Oversee desk workload and make sure issues are being handled in correct and timely manner
• Communicate concerns and escalate issues as needed
• Comply with all IT Service Management processes and best practices and educate team to avoid missing processes and practices
• Drive continuous improvement in IT request and support processes
• Work on additional projects as requested
• Undertake regular reviews of service provision and customer satisfaction with key stakeholders to generate service improvement plans and increase value and quality by 90% Satisfaction, and 91% SLA.
• Spearhead major incident and root cause analysis
• Ensure all changes and handover to support activities are undertaken per policy and process before implementation
• Develop and review SLAs with stakeholder groups, ensuring that all resources are in place to meet or exceed these targets, whilst managing costs
• Analyze and review metrics, ensuring baselines and KPIs are taken to determine team's targets, standards, and deadlines
• Provide regular reports and dashboards on service performance and achievement to CIO
• Responsible for IT Procurement, initiating, reviewing, recommending & approve
• Involvement in contracts Management, as well as review and renewal of existing supplier
• Contracts
• Responsible for IT Assets Management including all software and hardware elements found in business environment
• Responsibilities in IT governance (compliance, IT Policies and procedures, SLAs)
• Responsible for infrastructure in site/projects and external locations.
• Built and plan infrastructure environment
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting, and automation.
• Windows Server 2008 Hyper-V virtualization configuration for servers.
• Troubleshoot server hardware and software issues and escalate accordingly
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS, and various other Infrastructure services. Trust relationships setup, DC promo, and decommission of AD
• Updates, patching, and software installations via group policies (GPO
• SAN (storage area networks) and NAS Storages installation & configuration.
• SQL Server 2005-2008 installation& backup Databases
• Provide desktop support for all office workstations
• Monitor system logs and activity on servers.
• Administrate, verify, and restore from backups.
• Replace defective hardware on clients and servers as necessary.
• Perform maintenance on staff accounts. Add, remove, and modify accounts as necessary
• Works with other groups to help establish standards of system architecture, data communications, and system security
• Responsible for backup of data, including automatic backup routines, testing data integrity, and offsite storage of media.
• Managing Servers (Including Domain controller, File Servers, Print Servers, and Mail Servers)
• Responsible for overall IT (Administrating, Maintenance, and Backup):
• Management and Administration
• Administration and support of Windows 2003-2008 servers to include Active Directory, Group Policy, MS, basic LAN, DNS, DHCP, administration, and support
• Installation, configuration, maintenance, and backup
• Oversight of installation on all data communications twisted pair cabling in all-new locations
• Daily tasks include installation and updating of all new software, checking maintenance plans
• Extensive Lab testing of new developmental - software and hardware
• Responsible for backup of all PC's infield
• Setup and installation of all new laptops and PC
• Responsible for Remote connections to all servers
• Responsible for deploying antivirus software (updates, scanning)
• Support offsite offices
• Manage Active Directory of users, create accounts, and set up e-mail in Microsoft Exchange
• Manage daily, weekly, and monthly backup systems
• Administering Windows 2003 & 2008 servers
• Configured, repaired, and installed new systems and equipment at locations experiencing problems with hardware, software, networking, etc.
• Terminated and installed network connections
• Daily maintenance and support of Windows 2000 and XP Desktops and laptops
• Administration of the application servers (creates users, permissions, backup SQL 2000 & 2005)
• Checking all needs, plans, and requirements of IT to improve ability of network
• Handling all the maintenance contracts & suppliers
Marketing and Foreign Trade
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