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Kareem Baiumy, CRM QA & Business Process Tester

Kareem Baiumy

CRM QA & Business Process Tester·KYG Prestige Real Estate

United Arab Emirates

Bachelor's degree, Law

Work experience

Total years of experience: 9 years, 6 months

CRM QA & Business Process Tester

August 2025 - Present

KYG Prestige Real Estate

Dubai, United Arab Emirates

August 2025 - Present

Company industry:
Real Estate

Senior Sales / CRM Systems User

January 2025 - Present

KYG Prestige Real Estate

Dubai, United Arab Emirates

January 2025 - Present

• Utilized CRM systems to manage and validate customer data accuracy and workflow processes.
• Identified system usability issues and reported process improvements.
• Monitored system outputs and verified correct data flow across sales pipelines.
• Ensured accurate system usage and validated CRM automation workflows.
• Documented process issues and suggested workflow improvements.
Company industry:
Real Estate

Senior Sales

January 2025 - January 2025

Zee Real Estate

Dubai, United Arab Emirates

January 2025 - January 2025

• Managed CRM records and ensured data consistency across customer databases.
• Reviewed system-generated reports to confirm operational accuracy.
• Reported workflow inefficiencies and system limitations.
Company industry:
Real Estate

Senior Sales – Secondary Market

October 2024 - January 2025

Nationwide Real Estate

Dubai, United Arab Emirates

October 2024 - January 2025

• Verified transaction data accuracy through CRM platforms.
• Conducted system checks to ensure correct documentation and data tracking.
Company industry:
Real Estate

Sales Team Lead

January 2023 - October 2024

The Address Investments

Dubai, United Arab Emirates

January 2023 - October 2024

• Supervised CRM workflows and monitored operational system usage across the team.
• Reviewed digital processes to ensure compliance and workflow accuracy.
• Analyzed reports and data insights to detect operational inconsistencies.
• Coordinated documentation verification with Dubai Land Department systems.
Company industry:
Real Estate

Software QA Engineer – Mobile Applications

January 2020 - January 2024

Bigo

Cairo, Egypt •Hybrid

January 2020 - January 2024

• Developed and executed 50+ manual test cases for Android and iOS mobile applications, covering functional, regression,
smoke, and sanity testing across multiple release cycles.
• Spotted and recorded 20+ defects per sprint using JIRA, following the full bug life cycle from discovery to closure,
improving overall defect detection efficiency by 30%.
• Completed regression testing post-deployment to validate system stability and ensure no critical functionality was
broken during updates.
• Assisted in creating test plans and test scenarios based on business requirements and product specifications.
• Reviewed user-reported issues to reproduce defects, analyze root causes, and collaborate with development teams on
resolution.
• Participated in Agile/Scrum ceremonies including sprint planning, daily stand-ups, and sprint retrospectives.
• Generated and evaluated test execution reports and performance metrics to detect bottlenecks and potential system
failures.
Company industry:
Internet & E-commerce

Quality Assurance testing – Digital Platforms

November 2019 - January 2022

BIGO /

Cairo, Egypt •Hybrid

November 2019 - January 2022

• Monitored platform performance and user interactions across multiple mobile applications.
• Tested application features and verified system behavior during updates and operational changes.
• Identified bugs, platform issues, and usability problems and reported them to internal teams.
• Evaluated workflows and system responses to ensure platform reliability.
• Generated operational reports and tracked system performance metrics.
• Investigated platform issues and escalated system problems to technical teams.
• Analyzed user reports and validated recurring platform errors.
• Monitored application performance indicators and quality metrics.
Company industry:
Internet & E-commerce

Customer Support / Operations Trainer

January 2017 - November 2019

Xceed (Maghrabi, SS Sports, Mastercard Accounts)

Cairo, Egypt

January 2017 - November 2019

• Investigated customer-reported system issues and reproduced bugs for escalation.
• Documented incidents and tracked issues through Zendesk.
• Performed quality checks on system responses and service workflows.
• Trained staff on system usage, operational quality standards, and troubleshooting processes.
Company industry:
Training & Education Center

Quality Assurance Trainer / Team Coordinator

January 2017 - November 2019

Xceed (Moghrabi, SS Sports, Mastercard Accounts)

6th of October, Egypt •Hybrid

January 2017 - November 2019

• Performed QA checks on system responses and service workflows, ensuring adherence to quality standards and SLAs.
• Investigated, reproduced, and escalated customer-reported system defects using Zendesk for incident tracking.
• Provided training sessions on QA processes, system usage, and operational quality standards to new team members.
Company industry:
Public Relations (PR)

Education

Ain Shams University

May 2017

May 2017

Bachelor's degree, Law

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Relationship Manager

Expert

Public Relations

Expert

Sales

Expert

Agent Training

Expert

Leadership

Expert

Adaptability and Flexibility

Expert

Communication

Expert

Leadership

Expert

Business Acumen

Expert

Collaboration

Expert

Problem Solving

Expert

CLASSIFICATION AND REGRESSION TREE (CART)

Expert

MAGENTO

Expert

OPERATIONS

Expert

SALES

Expert

REAL ESTATE

Expert

SWIMMING

Expert

ZENDESK

Expert

BUSINESS TO BUSINESS

Beginner

PERFORMANCE MEASUREMENT

Intermediate

BUSINESS DEVELOPMENT

Intermediate

API TESTING

Intermediate

AGILE SOFTWARE DEVELOPMENT

Intermediate

DEFECT LIFE CYCLE

Intermediate

JIRA

Intermediate

MANUAL TESTING

Intermediate

PERFORMANCE TESTING

Intermediate

REGRESSION ANALYSIS

Intermediate

TEST CASE

Intermediate

TEST PLANNING

Intermediate

AGILE METHODOLOGY

Intermediate

ANALYTICS

Intermediate

APPLICATION FRAMEWORKS

Intermediate

CONSUMER BEHAVIOUR

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DIGITAL MEDIA

Intermediate

QUALITY ASSURANCE

Intermediate

SOFTWARE QUALITY SQA SQC

Intermediate

SOFTWARE TESTING

Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Native Speaker

German

Intermediate

Russian

Beginner

Dutch

Beginner

Training and Certifications

Certifications
English Conversation
Training the Trainer (TTT) Certification
Microsoft Office Specialist Certification
ICDL Certification
ISTQB Certified Tester – Foundation Level
Training the Trainer (TTT) Certification
Microsoft Office Certification
ICDL Certification
ISTQB Certified Tester – Foundation Level (CTFL) English Conversation

Hobbies and interests

American Football

Best running back in Egypt at 2016