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تم إلغاء حظر المستخدم بنجاح
كريم بيومي, CRM QA & Business Process Tester

كريم بيومي

CRM QA & Business Process Tester·KYG Prestige Real Estate

الإمارات العربية المتحدة

بكالوريوس, Law

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 5 أشهر

CRM QA & Business Process Tester

أغسطس 2025 - حتى الآن

KYG Prestige Real Estate

دبي، الإمارات العربية المتحدة

أغسطس 2025 - حتى الآن

مجال الشركة:
العقارات

Senior Sales / CRM Systems User

يناير 2025 - حتى الآن

KYG Prestige Real Estate

دبي، الإمارات العربية المتحدة

يناير 2025 - حتى الآن

• Utilized CRM systems to manage and validate customer data accuracy and workflow processes.
• Identified system usability issues and reported process improvements.
• Monitored system outputs and verified correct data flow across sales pipelines.
• Ensured accurate system usage and validated CRM automation workflows.
• Documented process issues and suggested workflow improvements.
مجال الشركة:
العقارات

Senior Sales

يناير 2025 - يناير 2025

Zee Real Estate

دبي، الإمارات العربية المتحدة

يناير 2025 - يناير 2025

• Managed CRM records and ensured data consistency across customer databases.
• Reviewed system-generated reports to confirm operational accuracy.
• Reported workflow inefficiencies and system limitations.
مجال الشركة:
العقارات

Senior Sales – Secondary Market

أكتوبر 2024 - يناير 2025

Nationwide Real Estate

دبي، الإمارات العربية المتحدة

أكتوبر 2024 - يناير 2025

• Verified transaction data accuracy through CRM platforms.
• Conducted system checks to ensure correct documentation and data tracking.
مجال الشركة:
العقارات

Sales Team Lead

يناير 2023 - أكتوبر 2024

The Address Investments

دبي، الإمارات العربية المتحدة

يناير 2023 - أكتوبر 2024

• Supervised CRM workflows and monitored operational system usage across the team.
• Reviewed digital processes to ensure compliance and workflow accuracy.
• Analyzed reports and data insights to detect operational inconsistencies.
• Coordinated documentation verification with Dubai Land Department systems.
مجال الشركة:
العقارات

Software QA Engineer – Mobile Applications

يناير 2020 - يناير 2024

Bigo

القاهرة، مصر •هجين

يناير 2020 - يناير 2024

• Developed and executed 50+ manual test cases for Android and iOS mobile applications, covering functional, regression,
smoke, and sanity testing across multiple release cycles.
• Spotted and recorded 20+ defects per sprint using JIRA, following the full bug life cycle from discovery to closure,
improving overall defect detection efficiency by 30%.
• Completed regression testing post-deployment to validate system stability and ensure no critical functionality was
broken during updates.
• Assisted in creating test plans and test scenarios based on business requirements and product specifications.
• Reviewed user-reported issues to reproduce defects, analyze root causes, and collaborate with development teams on
resolution.
• Participated in Agile/Scrum ceremonies including sprint planning, daily stand-ups, and sprint retrospectives.
• Generated and evaluated test execution reports and performance metrics to detect bottlenecks and potential system
failures.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

Quality Assurance testing – Digital Platforms

نوفمبر 2019 - يناير 2022

BIGO /

القاهرة، مصر •هجين

نوفمبر 2019 - يناير 2022

• Monitored platform performance and user interactions across multiple mobile applications.
• Tested application features and verified system behavior during updates and operational changes.
• Identified bugs, platform issues, and usability problems and reported them to internal teams.
• Evaluated workflows and system responses to ensure platform reliability.
• Generated operational reports and tracked system performance metrics.
• Investigated platform issues and escalated system problems to technical teams.
• Analyzed user reports and validated recurring platform errors.
• Monitored application performance indicators and quality metrics.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

Customer Support / Operations Trainer

يناير 2017 - نوفمبر 2019

Xceed (Maghrabi, SS Sports, Mastercard Accounts)

القاهرة، مصر

يناير 2017 - نوفمبر 2019

• Investigated customer-reported system issues and reproduced bugs for escalation.
• Documented incidents and tracked issues through Zendesk.
• Performed quality checks on system responses and service workflows.
• Trained staff on system usage, operational quality standards, and troubleshooting processes.
مجال الشركة:
مراكز التدريب والتعليم

Quality Assurance Trainer / Team Coordinator

يناير 2017 - نوفمبر 2019

Xceed (Moghrabi, SS Sports, Mastercard Accounts)

مدينة 6 أكتوبر، مصر •هجين

يناير 2017 - نوفمبر 2019

• Performed QA checks on system responses and service workflows, ensuring adherence to quality standards and SLAs.
• Investigated, reproduced, and escalated customer-reported system defects using Zendesk for incident tracking.
• Provided training sessions on QA processes, system usage, and operational quality standards to new team members.
مجال الشركة:
العلاقات العامة

التعليم

Ain Shams University

مايو 2017

مايو 2017

بكالوريوس، Law

مصر

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

عرض المرفق

Skills

Relationship Manager
Expert
Relationship Manager
Expert
Public Relations
Expert
Public Relations
Expert
Sales
Expert
Sales
Expert
Agent Training
Expert
Agent Training
Expert
Leadership
Expert
Leadership
Expert
Adaptability and Flexibility
Expert
Adaptability and Flexibility
Expert
Communication
Expert
Communication
Expert
Leadership
Expert
Leadership
Expert
Business Acumen
Expert
Business Acumen
Expert
Collaboration
Expert
Collaboration
Expert
Problem Solving
Expert
Problem Solving
Expert
CLASSIFICATION AND REGRESSION TREE (CART)
Expert
CLASSIFICATION AND REGRESSION TREE (CART)
Expert
MAGENTO
Expert
MAGENTO
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Expert
SALES
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
SWIMMING
Expert
SWIMMING
Expert
ZENDESK
Expert
ZENDESK
Expert
BUSINESS TO BUSINESS
Beginner
BUSINESS TO BUSINESS
Beginner
PERFORMANCE MEASUREMENT
Intermediate
PERFORMANCE MEASUREMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
API TESTING
Intermediate
API TESTING
Intermediate
AGILE SOFTWARE DEVELOPMENT
Intermediate
AGILE SOFTWARE DEVELOPMENT
Intermediate
DEFECT LIFE CYCLE
Intermediate
DEFECT LIFE CYCLE
Intermediate
JIRA
Intermediate
JIRA
Intermediate
MANUAL TESTING
Intermediate
MANUAL TESTING
Intermediate
PERFORMANCE TESTING
Intermediate
PERFORMANCE TESTING
Intermediate
REGRESSION ANALYSIS
Intermediate
REGRESSION ANALYSIS
Intermediate
TEST CASE
Intermediate
TEST CASE
Intermediate
TEST PLANNING
Intermediate
TEST PLANNING
Intermediate
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
APPLICATION FRAMEWORKS
Intermediate
APPLICATION FRAMEWORKS
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL MEDIA
Intermediate
DIGITAL MEDIA
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SOFTWARE QUALITY SQA SQC
Intermediate
SOFTWARE QUALITY SQA SQC
Intermediate
SOFTWARE TESTING
Intermediate
SOFTWARE TESTING
Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

اللغة الأم

الانجليزية

اللغة الأم

الالمانية

متوسط

الروسية

مبتدئ

الهولندية

مبتدئ

التدريب و الشهادات

الشهادات
English Conversation
Training the Trainer (TTT) Certification
Microsoft Office Specialist Certification
ICDL Certification
ISTQB Certified Tester – Foundation Level
Training the Trainer (TTT) Certification
Microsoft Office Certification
ICDL Certification
ISTQB Certified Tester – Foundation Level (CTFL) English Conversation

الهوايات والاهتمامات

American Football

Best running back in Egypt at 2016