IT Operations and Infrastructure Manager
Mercedes-Benz Egypt
Total years of experience :14 years, 11 Months
• Expanded my experience and capabilities in various IT categories covering all Operations, Infrastructure, Cyber Security and Applications topics.
• Involved as a leader and a team member in a huge amount of projects transforming the IT department services and elevating it to the highest standards.
• Managed to create 4 locations (Factory, Training Center, Logistics Center & Vehicle Logistics Center) and the relocation of the Head Office.
• Enhanced the IT Service Management by applying the CISM (Remedy System) ticketing system in May 2015 and updating it to ServiceNow on April 2022.
• Increased the clients trust in the department by being a role model inside and outside of the company.
• Created a healthy and collaborative work environment in the team by breaking the silos between Operations and Applications teams.
• Full responsibility for the IT Budget creation and follow-up, Managed to reduce the IT budget by 20% after applying new alternative solutions.
• Reduced the tickets handling time to provide higher customer satisfaction.
• Created a large network of communication all over the world to support the company requirements.
• Managed to support the strategic project to outsource most of the infrastructure services and to stabilize the business during the migration.
• Managed to stabilize the business during the pandemic with no interruptions.
• Created multiple Business Continuity solutions including applications recovery and disaster recovery to avoid any business interruption.
• Provided onboarding and mentoring of newly hired employees, offering all the support needed to blend in the work environment.
• Created strategies to maintain integrity of overall infrastructure.
• Assigned as the Local Information Security Officer (LISO), Managed to raise the Cyber Security awareness of the users by providing several trainings and approaches that proved efficiency in reducing Cyber Security findings.
• Holding the full responsibility of the Network, Servers and Users Devices.
• Responsible for the IT operations for the factory and providing the highest level of quality to support the assembly line with no interruptions.
• Holding the role of the Business Partner Manager involved in a regional community supporting strategic digital transformation projects.
• Assigned as the Data Champion, responsible for personal data protection by following the General Data Protection Regulation (GDPR) in alignment with the Compliance team.
• Fully responsible for the ISO Certificate Audits and Documents preparation.
• Working as an outsource engineer doing the tasks of a system engineer that include providing support to all clients, Installing and configuring all IT related equipment, Installing applications, Installing and configuring printers and scanners.
• Managed to reduce the lead time for handling issues.
• Reduced the company costs by taking over more roles.
Microsoft Certified System Administrator on Windows Server 2003 (MCSA)
Microsoft Certified Professional (MCP)