كريم الشعراوي

Sales and Service Account Manager في ASUS

• المملكة العربية السعودية - الرياض
• أشغل هذه الوظيفة منذ أغسطس 2015

 Managing a portfolio of accounts to achieve long-term success
 Negotiates agreements with partners/ providers in terms of KPI and costs under supervision of EU department manager for Sales Activities.
 Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
 Generate new business using existing and potential customer networks
 Act as the point of contact and handle customers’ individual needs
 Deliver training on solutions and provide product support to channel partners and internal stakeholders
 Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
 Closely follow up on Sell In and Sell out with distributors, retailers and channel partners to increase ROI
 Facilitator of relations between the company's retailers and the company's partners.
 Handle all escalation cases; will help in the process of selection and audit the company partners based on internal company's processes.
 Business Development and process improvement by LEAN method and Six sigma
 Business Review with all support functions and partners on quarterly basis to revise gaps and requirements from all stakeholders to conduct more efficient business
 On site meetings are to be held on regularly basis with the company's support functions, sales team and the company's Key-partners in order to align performance to customer requests.
 Has responsibility to continuously innovate processes in order to achieve the highest quality by higher efficiency and lower cost.
 To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients
 Hold weekly/ monthly call and visit partner to monitor targets and KPI’s and hold on site QBR to partners.

Team Manager في Vodafone

• مصر - القاهرة
• يناير 2012 إلى يوليو 2015

 Maintain staff by recruiting, selecting, orienting, and training employees (Avg.15+ employees); maintaining a safe, secure, legal work environment and developing personal growth opportunities.
 Establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Team Coaching and Development through monthly coaching, the provision of on target feedback, counselling and recognition.
 Working closely with all departments to ensure the CRM works effectively for all aspects of the company
 Define achievable targets and goals for agents and teams to ensure we meet customer and business needs. Regularly review as required to support the business.
 Ensure the team meets the above targets and goals
 Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
 Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
 Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Service Delivery and Outsourcing Specialist في Vodafone

• مصر - القاهرة
• يونيو 2010 إلى يناير 2012

 Responsible for coordinating the delivery of services for our customers.
 Creating long term healthy service provider customer relationships, acting as the bridge between Vodafone Ireland and our operational delivery teams.
 governance across all areas of our services including service management, incident and change management,
 Maintain service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
 Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses.
 Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
 Lead the creation and execution of due diligence plans for new engagements.

internship في Ahmed Abdelhafez Legal Consultancy firm- EGYPT

• مصر
• يناير 2009 إلى يناير 2010

Insurance sales agent في Metlife Alico Insurance Co

• مصر
• يناير 2009 إلى يناير 2010

Sell general insurance
• Explain the insurance policy to the customers.
• Meetings with both individual and corporate customers
• Successfully meeting monthly and yearly targets.
• Good knowledge of the competitors and policy and price.
• Good knowledge of RTA rules.
• Preparation of Online Insurance Policies
• Calling existing customers for renewal of their policies
• Ability to work within a team,
• Energetic, Outgoing self-motivated
• Good communication skills