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كريم حسن, Customer Success Manager

كريم حسن

Customer Success Manager·LikeCard

مصر

بكالوريوس, Mass Communication & Journalism

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 2 أشهر

Customer Success Manager

نوفمبر 2023 - حتى الآن

LikeCard

القاهرة، مصر

نوفمبر 2023 - حتى الآن

• Directed a team of 25, managing a portfolio of 200 top-tier customers, generating $32-36M in annual revenue.
• Created an Automated Reporting Tool (ART), reducing manual reporting time by 16, 200 hours annually, saving $400K.
• Increased customer satisfaction (CSAT) to 90%+ by coaching the team on best practices for customer success strategies.
• Reduced ticket response time by 60% by designing automated routing rules.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

Customer Experience Manager

مايو 2023 - أكتوبر 2023

Glamera

القاهرة، مصر •هجين

مايو 2023 - أكتوبر 2023

• Enhanced process efficiency by 35%, improving service delivery and customer satisfaction.
• Achieved a 25% revenue growth and improved market share by 13% YTD through innovative customer engagement strategies.
• Cut complaint costs by $350K and reduced complaints by 27%, transforming the customer support process.
مجال الشركة:
تطوير البرمجيات

Business Impact Consultant

سبتمبر 2022 - أبريل 2023

Udacity

كاليفورنيا، الولايات المتحدة •عن بُعد

سبتمبر 2022 - أبريل 2023

• Delivered 20+ Business Impact Reports, leading to a 50% increase in contract renewals.
• Collaborated with stakeholders, resulting in an 80% revenue growth in 2022 through deep-dive customer insights.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

Territory Sales Manager

يوليو 2021 - أغسطس 2022

MindNation

Singapore، سنغافورة •عن بُعد

يوليو 2021 - أغسطس 2022

• Supervised a team achieving $250K in monthly MENA region revenue, scaling annual revenue to $2M.
• Managed 200+ accounts, retaining over 50% of inactive clients and driving recurring revenue.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

Customer Success Manager

أبريل 2015 - يونيو 2021

Aqarmap.com

القاهرة، مصر

أبريل 2015 - يونيو 2021

• Boosted customer satisfaction to 90% and reduced churn to 25%, leveraging targeted retention strategies.
• Enhanced annual revenue by 30%, spearheading loyalty programs and strategic promotions.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

التعليم

October 6 University (O6U)

يونيو 2007

يونيو 2007

بكالوريوس، Mass Communication & Journalism

مصر

المعدل التراكمي (نسبة مئوية): 86.5%

المعدل التراكمي (نسبة مئوية): 86.5%

I earned my bachelor's degree in Mass Communication from October 6 University (O6U) from June 2003 to June 2007. I graduated with an honors degree (B+) and achieved 86.5% out of 100% overall score.

Skills

Digital Marketing
Expert
Digital Marketing
Expert
Direct Sales
Expert
Direct Sales
Expert
Business Development
Expert
Business Development
Expert
B2B Sales
Expert
B2B Sales
Expert
Customer Service
Expert
Customer Service
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Revenue Management
Expert
Revenue Management
Expert
CRM Knowledge
Expert
CRM Knowledge
Expert
English
Expert
English
Expert
Conflict Handling
Expert
Conflict Handling
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Problem Solving
Expert
Problem Solving
Expert
Real Estate Sales
Expert
Real Estate Sales
Expert
Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Customer Success
Expert
Customer Success
Expert
Sales Management
Expert
Sales Management
Expert
Business Development
Expert
Business Development
Expert
Team Leadership
Expert
Team Leadership
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Business Process Management
Expert
Business Process Management
Expert
Customer Experience
Expert
Customer Experience
Expert
B2B Sales
Expert
B2B Sales
Expert
Account Management
Expert
Account Management
Expert
Pipeline Management
Expert
Pipeline Management
Expert
Upselling
Expert
Upselling
Expert
Coaching
Expert
Coaching
Expert
Customer Relations
Expert
Customer Relations
Expert
Corporate Sales
Expert
Corporate Sales
Expert
Management
Expert
Management
Expert
Cross Selling
Expert
Cross Selling
Expert
Sales Skills
Expert
Sales Skills
Expert
Direct Sales
Expert
Direct Sales
Expert
Relationship Building
Expert
Relationship Building
Expert
Real Estate
Expert
Real Estate
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
JOURNALISM
Intermediate
JOURNALISM
Intermediate
MARKET SHARE
Intermediate
MARKET SHARE
Intermediate
MASS COMMUNICATION
Intermediate
MASS COMMUNICATION
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

حسابات مواقع التواصل الاجتماعي

فيس بوك
فيس بوك
facebook.com/elgamedawi

انستغرام
انستغرام
instagram.com/kareem_hassan86/

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

العضويات

Nile Foundation for African & Strategic Studies (NFASS)

Activist

April 2018

Resala

Charity Leader

January 2012

Helm Egypt

Business Developer

April 2015

Verynile

Nile Saver

August 2018

Moltaqa Al-Hiwar Organization

Journalist

July 2006

التدريب و الشهادات

الشهادات
International Certified Professional Manager (ICPM)
Professional Postgraduate Certificate in Sales & Marketing
Certified Customer Success Specialist (CCSS)
Lean Six Sigma White Belt Certification
Certified Customer Success Manager – Level 1 (CCSM)
Sigma Certification (CSSC)
Lean Six Sigma Yellow Belt Certification
International Computer Driving License (ICDL)
Feb 2012
International Certificate of Professional Manager (ICPM)
Apr 2019
التدريب
Digital Marketing
Coursera
Apr 2018
Leadership & Management Development
Institute Of African Research & Studies - Cairo University
Jan 2018

الهوايات

  • Road biking
  • Kayaking
  • Marathon
  • Reading
  • Self Learning
  • Political Science
  • History
  • Nutrition