Public Relations Senior Officer
Commercial Bank of Kuwait
Total years of experience :13 years, 0 Months
Managing Bank’s social media channels (Instagram / Twitter / Facebook / SnapChat / Linkedin / YouTube) and keep monitoring and analyzing the channels to take lead of the market.
- Video shooting for all kind of events & workshops held by the bank.
- Managing and adding content to bank’s website based on other departments requests.
- Monitoring bank’s website features and data expiration.
- Planning and creating new ideas for Social Media posts for all kind of adaptations using the latest features in all platforms.
- Instructing the agencies we deal with for creating posts and new artworks.
- Writing scripts for Social Media coverage and supervise it when speakers go live.
- Support in arranging different kind of events arranged by our Corporate Communication Division.
- Taking responsibility and supervise the contact center agents.
- Handling Complains and solve it before transferring it to customer care department.
- Undertake all challenges by the staff and issues, arranging their work shift schedules and answering their inquiries.
- Answering customer inquiries through all kind of channels (Online video calls / online audio calls / Phone calls in call center / Online live chat / Social media channels).
- Finding new technology solution to facilitate work flow, tasks and improve it using my IT experience.
- Writing documents, essays, exams, books, CV’s.. ets
- Design and print roll-ups, banners, honor shields, badges cloth, cups.. etc
- Online support for those who don’t have Computers.
- Writing documents, essays, exams, books, CV’s.. ets
- Design and print roll-ups, banners, honor shields, badges cloth, cups.. etc
- Online support for those who don’t have Computers.
- Calling lists of numbers provided by company to promote offers for Ooredoo
- Arrange Omra & Haj trips for customer including flight and hotels booking.
- Arranging with official offices for Saudi Arabia Visa.
- Supervise trips that requires being on board to ensure that the customer have a smooth trips
