Kareem Youssef Abd El-Haleem Mohamed

1. Dynamics CRM 2013 Implementation, Customization and Support.

2. Initiation and Execution of CRM Support Model across 57357 hospital departments.

3. Monitoring and Tracking of Support Tasks throughout the provided support model and measuring end-users satisfaction.

4. Utilizing ITIL concepts and service management throughout the support processes delivered to end-users.

5. Measuring and Reporting of teams’ requests and relative response time for each request.

6. Planning and delivering CRM strategies across the company encouraging donors’ retention and loyalty.

7. Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the donor life cycle.

8. Donor Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.

9. Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

10. MS SharePoint 2013 Administration.

11. Software and Web Application Development

12. Business Analysis and Project Scoping

13. Resource Management, evaluation and Task Monitoring

14. Preparing RFPs for new projects with tenders

15. Preparing documentation and presenting progress reports to customers

16. Implementing, testing, installing and monitoring systems

17. Organizing training for clients and other consultants

18. Clarifying a client's system specifications, understanding their work practices and the nature of their business

19. Working with the PMO team to coordinate resource allocations and aligning projects’ priorities and plan

1. Huawei Next Generation Business Support System (NGBSS) CRM Implementation, Customization, Provisioning and Support

2. Management of Testing Scenarios and the relative Support Model concerned with it.

3. Supporting Onsite engineers by providing them test data, utility classes and deployment guides.

4. Technically supporting the integration processes and mechanisms among CRM and other system components

5. PRM and IPCC Modules

6. Telecom Advanced Business Solutions (TABS CRM Suite), TBF, Order Management

7. Software Development and customization

8. Quality Control and Test Scenarios Preparation and Execution

9. Monitoring and mentoring subordinate team members’ activities

10. Reporting CRM activities and progress to top management

11. Supporting external cases of CRM integration with other systems (Integration Team)

12. Working smoothly with the developers in testing CRM new deployments

1. Net Cracker CRM “NCCRM” (RBM, Billing, CRM, etc.) Analysis, Transformation and Integration.

2. Supporting all BSS activities through Billing System.

3. Supporting interaction between TE-Data’s billing system, CRM, Distributor Portal and Reseller Portal systems.

4. Daily reporting and tracking of CRs and pending requests in pipeline. In addition to working proactively with the CR Management team for delivering results as planned.

5. Billing System Development and Business Support Operations.

6. Direct and Indirect Billing Entities.

7. TE-Data Customer Offerings Configuration and Implementation.

8. Secure Coding.

9. Resource Management, Evaluation and Progress Monitoring.

10. Web Services JAX-WS

11. Developing Web Applications in Java (JSP/Servlets/JSF).

12. PHP GIS Development.

13. Database Query Optimization (Postgres/MySQL).

14. PHP Web Applications and Portals Development.

1. Assessing web applications against security attacks.

2. Fine tuning of information security devices

3. Defining roles and policies to be applied across the internal network’s interactions

4. Scanning web applications and generating reports then recommending the right actions for the developers

5. Developing web applications and portals for MCIT internal users .NET/PHP/Java SE

6. Working with Development team in deployment of web apps.

1. Developing web applications in PHP over Oracle 10 g.

2. Implementation of custom software in PHP, ASP.NET and Java

3. Prototypes generation in JavaScript

4. Back-end development for billing systems

5. Billing Engines Implementation

6. Customization and Development in Sugar CRM.

7. Administration and Implementation of Custom
Surveys through Sugar CRM

8. Custom Software Development

9. Integration between Sugar CRM and existing systems

1. Development of web applications and Implementation of custom software in PHP, ASP.NET and Java
2. Leading the development team for delivering secure code applications
3. Front-end and Back-end development
4. System integration with legacy systems
5. Web portals for small-businesses

» Graduation Project: Voice and Video over IP Networks
» Project Grade: Excellent
» Project Implementation: Java Programming Language

1. Developing web applications with PHP

2. Web servers hosting and administration

3. Business Analysis activities

4. Deployment and Customization

5. CR Management