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Kareem Youssef Abd El-Haleem Mohamed, Business Applications Manager

Kareem Youssef Abd El-Haleem Mohamed

Business Applications Manager·Alterna - A member of 57357 Group

Egypt

Master's degree, Information Technology

Work experience

Total years of experience: 19 years, 9 months

Business Applications Manager

July 2015 - Present

Alterna - A member of 57357 Group

Egypt

July 2015 - Present

1. Dynamics CRM 2013 Implementation, Customization and Support.

2. Initiation and Execution of CRM Support Model across 57357 hospital departments.

3. Monitoring and Tracking of Support Tasks throughout the provided support model and measuring end-users satisfaction.

4. Utilizing ITIL concepts and service management throughout the support processes delivered to end-users.

5. Measuring and Reporting of teams’ requests and relative response time for each request.

6. Planning and delivering CRM strategies across the company encouraging donors’ retention and loyalty.

7. Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the donor life cycle.

8. Donor Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.

9. Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

10. MS SharePoint 2013 Administration.

11. Software and Web Application Development

12. Business Analysis and Project Scoping

13. Resource Management, evaluation and Task Monitoring

14. Preparing RFPs for new projects with tenders

15. Preparing documentation and presenting progress reports to customers

16. Implementing, testing, installing and monitoring systems

17. Organizing training for clients and other consultants

18. Clarifying a client's system specifications, understanding their work practices and the nature of their business

19. Working with the PMO team to coordinate resource allocations and aligning projects’ priorities and plan

Company industry:
Other Healthcare Services
Job role:
Information Technology

Senior BSS - CRM Implementation Engineer

December 2014 - July 2015

Huawei Co.

Cairo, Egypt

December 2014 - July 2015

1. Huawei Next Generation Business Support System (NGBSS) CRM Implementation, Customization, Provisioning and Support

2. Management of Testing Scenarios and the relative Support Model concerned with it.

3. Supporting Onsite engineers by providing them test data, utility classes and deployment guides.

4. Technically supporting the integration processes and mechanisms among CRM and other system components

5. PRM and IPCC Modules

6. Telecom Advanced Business Solutions (TABS CRM Suite), TBF, Order Management

7. Software Development and customization

8. Quality Control and Test Scenarios Preparation and Execution

9. Monitoring and mentoring subordinate team members’ activities

10. Reporting CRM activities and progress to top management

11. Supporting external cases of CRM integration with other systems (Integration Team)

12. Working smoothly with the developers in testing CRM new deployments

Company industry:
Telecommunications
Job role:
Information Technology

Senior Business Support Systems (BSS) Developer, Acting as Team Leader

October 2012 - December 2014

TE-Data

Cairo, Egypt

October 2012 - December 2014

1. Net Cracker CRM “NCCRM” (RBM, Billing, CRM, etc.) Analysis, Transformation and Integration.

2. Supporting all BSS activities through Billing System.

3. Supporting interaction between TE-Data’s billing system, CRM, Distributor Portal and Reseller Portal systems.

4. Daily reporting and tracking of CRs and pending requests in pipeline. In addition to working proactively with the CR Management team for delivering results as planned.

5. Billing System Development and Business Support Operations.

6. Direct and Indirect Billing Entities.

7. TE-Data Customer Offerings Configuration and Implementation.

8. Secure Coding.

9. Resource Management, Evaluation and Progress Monitoring.

10. Web Services JAX-WS

11. Developing Web Applications in Java (JSP/Servlets/JSF).

12. PHP GIS Development.

13. Database Query Optimization (Postgres/MySQL).

14. PHP Web Applications and Portals Development.

Company industry:
Telecommunications
Job role:
Information Technology

Senior Information Security & Software Development Engineer

October 2009 - October 2012

Ministry of Communications and Information Technology

Cairo, Egypt

October 2009 - October 2012

1. Assessing web applications against security attacks.

2. Fine tuning of information security devices

3. Defining roles and policies to be applied across the internal network’s interactions

4. Scanning web applications and generating reports then recommending the right actions for the developers

5. Developing web applications and portals for MCIT internal users .NET/PHP/Java SE

6. Working with Development team in deployment of web apps.

Company industry:
Telecommunications
Job role:
Information Technology

Senior PHP and CRM developer

March 2009 - October 2009

SmartNet Solutions

Cairo, Egypt

March 2009 - October 2009

1. Developing web applications in PHP over Oracle 10 g.

2. Implementation of custom software in PHP, ASP.NET and Java

3. Prototypes generation in JavaScript

4. Back-end development for billing systems

5. Billing Engines Implementation

6. Customization and Development in Sugar CRM.

7. Administration and Implementation of Custom
Surveys through Sugar CRM

8. Custom Software Development

9. Integration between Sugar CRM and existing systems

Company industry:
Software Development
Job role:
Information Technology

Web Developer

April 2008 - July 2009

Shura Technologies

Cairo, Egypt

April 2008 - July 2009

1. Development of web applications and Implementation of custom software in PHP, ASP.NET and Java
2. Leading the development team for delivering secure code applications
3. Front-end and Back-end development
4. System integration with legacy systems
5. Web portals for small-businesses

Company industry:
Software Development
Job role:
Information Technology

Project Consultant for VOIP graduation project teams – Voice Team

February 2008 - July 2008

Helwan University

Cairo, Egypt

February 2008 - July 2008

» Graduation Project: Voice and Video over IP Networks
» Project Grade: Excellent
» Project Implementation: Java Programming Language

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

PHP Web Developer

September 2006 - March 2008

Network Egypt

Cairo, Egypt

September 2006 - March 2008

1. Developing web applications with PHP

2. Web servers hosting and administration

3. Business Analysis activities

4. Deployment and Customization

5. CR Management

Company industry:
Software Development
Job role:
Information Technology

Education

Cairo University

January 2011

January 2011

Master's degree, Information Technology

Egypt

» Thesis: Improving Performance of Security of Real-Time Video over IP » URL: http://www.wseas.us/e-library/conferences/2010/Taipei/AIBE/AIBE-21.pdf

Cairo University

June 2007

June 2007

High school or equivalent, Computers and Information

Egypt

General Grade: Very Good. » Premaster Project: Enhancing the performance of Video over IP » Premaster Project Grade: Excellent.

Cairo University

January 2006

January 2006

Bachelor's degree, Computers and Information

Egypt

General Grade: Very Good. » Graduation Project: Voice and Video over IP Networks » Graduation Project Grade: Excellent (Full Grade).

Skills

IT Consultancy
Expert
IT Consultancy
Expert
Team Leadership
Expert
Team Leadership
Expert
Software Development
Expert
Software Development
Expert
Solution Architecture
Expert
Solution Architecture
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
CRM
Expert
CRM
Expert
Web Applications Development
Expert
Web Applications Development
Expert
ITIL
Expert
ITIL
Expert
Oracle Fusion EPM
Beginner
Oracle Fusion EPM
Beginner
Oracle Fusion Financials
Beginner
Oracle Fusion Financials
Beginner
Business Support Systems
Expert
Business Support Systems
Expert
Togaf - Enterprise Architecture
Intermediate
Togaf - Enterprise Architecture
Intermediate
Business Analysis
Expert
Business Analysis
Expert
Reports and Analytics
Expert
Reports and Analytics
Expert
Project Management
Expert
Project Management
Expert
Secure Coding & Web Applications Security
Expert
Secure Coding & Web Applications Security
Expert
IT Consultancy
Expert
IT Consultancy
Expert
Team Leadership
Expert
Team Leadership
Expert
Software Development
Expert
Software Development
Expert
Solution Architecture
Expert
Solution Architecture
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert

Languages

Arabic
Expert
English
Expert

Memberships

PMI

Project Manager

June 2016

Training and Certifications

Certifications
Astaro - ACE
Feb 2011
ITIL Foundation V3
Apr 2013
MS: Microsoft Dynamics CRM 2013 Deployment
Dec 2016
MS: Microsoft Dynamics Customization and Configuration in CRM 2013
Dec 2016
Togaf 9

Training
NGBSS-CRM
Huawei Co.
Jan 2015
Developing Azure Apps – (MS- 20532C)
Global Knowledge
Feb 2018
PMP
57357
Oct 2017
Implementing Azure Apps – (MS-20533)
Global Knowledge
Feb 2018

Hobbies

  • Reading
    Completed reading 47 books in 2018 Total read books 70 books in less than 4 years