Hotel Reception/Front Office Admin Assistant
Auris Plaza Hotel
Total years of experience :10 years, 2 Months
• Greet guests and visitors with courtesy.
• Answer the telephone in a timely and professional manner.
• Directs visitors by maintaining employee and Department directories; giving instructions.
• Doing the minutes of the meeting
• Engage each guest as a unique individual and listen attentively to their requests
• Doing police report through the CID system
• Make reservations over the phone and in person
• Run daily reports to check reservations for accuracy and identify any special requests
• Listen to guest’s complaints or concerns and resolve their issue in a timely manner