Commercial Projects Management Office Section Head
We - Telecom Egypt
Total years of experience :7 years, 8 Months
- Managing 7 ongoing commercial projects within the fixed broadband sector with multiple stakeholders internally and externally.
- Leading and directing projects workflow on daily basis and cycles with different teams (IT - Marketing - Consumer operations).
- Formulated projects plans and delivered 14 projects ahead of due dates along keeping prioritized projects and tasks ahead of schedule.
- Managing all communications and reporting effectively and efficiently within the team and all stakeholders.
- Conducted 2 war rooms for critical projects go live and met ahead of schedule.
- Ensuring all regulations and requirements that are set by the government are met (NTRA - Ministry of Comm.)
- Managing 4 ongoing projects while leading different teams with 7 managers (Catalog quality - In-stock Monitoring - Live Vs Not live SKUs - Inbounds & Recon.)
- Handling Retail Communications and reporting while assisting the head of retail in daily KPIs and targets.
- Expanding the team and hiring 56 people within 6 months while ensuring smooth efficient onboarding processes.
- Solving Issues and blockers facing the retail team and dealing with all stakeholders to ensure all processes are streamlined and efficient.
- Ensuring fluid workflow and creating processes for internal tasks between different teams (Tech - Marketplace - Marketing - Finance)
- A committee member on the talent acquisition unit for the cultural fit interview program for the whole (Noon) organization.
- A committee member on the commercial excellence unit for always enhancing business processes and leading initiatives.
- Leading the consumables team in retail & marketplace business models for category.
- Securing monthly stock plans and sales analysis to communicate with suppliers and marketplace sellers.
- Ensuring customer acquisition plans and retention strategies are implemented and operating with ease within the team and stakeholders.
- Expanding the team to reach 12 employees instead of 6 by the end of July 21.
- A committee member on the talent acquisition unit for the cultural fit interview program for the whole organization.
- A committee member on the commercial excellence unit for always enhancing business processes and initiatives.
- Achieving four folds the marketing and campaigns targets within 4 months.
- Leading the role to hire IQOS Sales Expert Team 50+, along with onboarding and upskilling of business partners and Key Accounts staff
- FFWD Builder Role (2020) to implement CCO and PBO mindsets within the organization, while managing projects and governance boards.
- The subject matter expert on digital transformation within the commercial organization regarding digital tools and migrations handling
- Developed a Solid MVP Framework for sales initiatives that is utilized by the whole sales organization (100+ employees).
- Developed On-Boarding Framework for new hires that was introduced in 2019 and still in effect even virtually.
- Introduced 3 new initiatives in digital developmental trainings and processes that resulted in increased learning efficiency and utilized in COVID19 with extremely high efficiency and optimized migration to digital tools.
- Conducting All Mandatory/Optional Training sessions for all commercial (Sales/Marketing) Teams + New hires (150+ employees).
- Improved Sales/Distribution Efficiency by 15% in 2 consecutive quarters.
- Increased Marketing and Trade Retailers visibility by 30%.
- Expanded digital B2B retail engagement tools to South Upper Egypt Retailers (250+) and maintained +95% success and response rates.
- Maintained Budget or less for 1.5 years by optimization and efficient implementation in accounts and contracts management.
- Reached above targets in Consumer engagement/Retail brand activation with direct supervision of Activation agents.