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Karen Bautista, Executive Assistant (VP – IS & CIO) and Help Desk

Karen Bautista

Executive Assistant (VP – IS & CIO) and Help Desk·Emirates Flight Catering LLC

United Arab Emirates

Diploma, Diploma in Tourism and Hospitality

Work experience

Total years of experience: 27 years, 9 months

Executive Assistant (VP – IS & CIO) and Help Desk

January 2009 - Present

Emirates Flight Catering LLC

Dubai, United Arab Emirates

January 2009 - Present

Job Functions:
- Currently handling a dual position, Executive Assistant to VP-IS & CIO and Help Desk Administrator, saving the company the cost of 1 Full-time employee (FTE).

Help Desk Admin

- Receive, supervise and monitor all IT Help Desk calls following the standard Help Desk policies and procedures that include analyzing and providing necessary solution to users and ensuring satisfactory closure of these calls.
- Provide Management report on a monthly basis on Help Desk statistics and trend analysis.
- Analyze the Help Desk calls and suggest IT Management with regards to proactive measures to achieve reduction in number of help desk calls.
- Assist the IT’s ERP implementation team in the ERP projects roll out and deployment by providing support mechanism.


Executive Assistant

- Prepares memos and correspondences
- Draft, send and reply e-mails in behalf of the VP whenever necessary
- Manages VP’s daily diary, appointments and meetings including foreign business trips.
- Arranges visa, airline and hotel bookings for VP during business and personal trips.
- Administers personal request by the VP such as arranging accommodation of visiting family and friends, scheduling doctor visits, arranging son’s school fees, scheduling car maintenance and others.
- Coordinates with other department as per requirements
- Prepares department’s requisitions
- Provide general assistance to I.T. department staffs.
- IT department’s Official Emergency First Aider.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Oracle Super User and Project Coordinator

July 2005 - December 2008

Axiom Telecom LLC

Dubai, United Arab Emirates

July 2005 - December 2008

- Directly reporting to the Retail Area Manager (RAM) for any queries.
- Single point of contact for the country-wide project covering 3 of the company’s retail brands (Axiom, Fono and One Mobile).
- Liaise and coordinate with all UAE Store Managers, Team Leaders and super users collating feedbacks and issues with the system currently use in retail.
- Prepare PPT presentations and record minutes of meetings.
- Support to Retail Sales Coordinator generating sales figures, current stock status, retail stores and staff individual performance from COGNOS system; preparing retail stores stationery requisition; handling documents for signatures and approvals.

Company industry:
Retail & Wholesale
Job role:
Support Services

Executive Secretary to SVP (Academic Affairs)

June 2002 - May 2005

University of Baguio

Philippines

June 2002 - May 2005

-Assist in the implementation of the company strategies by ensuring that the decisions and instructions are properly carried out and communicated to other departments.
-In charge in the compilation of university scholars and filter them to ensure compliance with the required standards.
-Prepare presentations and note down minutes of meetings.
-Inputs and compiles data in the form of reports, analysis, tabulations and distributes data if instructed.
-Drafts letters / memos and routine correspondence for supervisor's signature.
-In-charge in checking students’ completion forms.
-Maintains and updates files and filing system.
-Manage travel arrangements.
-Carries out reception duties, includes receiving people, answering queries and scheduling appointments.
-Answers and makes phone calls, takes down and passes messages as directed.
-Maintains Petty Cash accounts and raise purchase orders for stationeries when necessary.
-Performs other administrative duties as required.

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Admin Assistant to VP – HR

March 1998 - December 2001

Saint Louis University (Student Assistant Program)

Philippines

March 1998 - December 2001

- Provide general assistance to VP - HR during the absence of the VP’s secretary.
- Function as receptionist for the department.
- Act as a general office support \[copying, faxing, mail distribution, filing, data entry\].
- Assist with college-wide student employment program that is being managed by HR department.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Education

Confideration of Tourism and Hospitality

June 2013

June 2013

Diploma, Diploma in Tourism and Hospitality

United Arab Emirates

MERITUS UNIVERSITY (On-line University)

December 2009

December 2009

Bachelor's degree, Human Resources Management

Canada

It is an on-line schooling for 1 full year from January to December 2009.

Saint Louis University

March 2001

March 2001

Bachelor's degree, Electronics and Communications in Engineering

Philippines

Undergraduate

Skills

MS Office tools
Expert
MS Office tools
Expert
JD Edwards
Expert
JD Edwards
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Project Management
Expert
Project Management
Expert
Expert
Expert
People Soft
Expert
People Soft
Expert
MS Office (Word, Excel, PowerPoint, Visio)
Intermediate
MS Office (Word, Excel, PowerPoint, Visio)
Intermediate
MS Access
Beginner
MS Access
Beginner
MS Visio
Beginner
MS Visio
Beginner
ERP JD Edwards
Intermediate
ERP JD Edwards
Intermediate
VisionSoft 2000
Intermediate
VisionSoft 2000
Intermediate

Languages

English
Expert
Tagalog
Expert
Arabic
Beginner

Memberships

Platinum PA Club

Member

October 2011

Government Of Dubai Centre of Ambulance Services

Emergency First Aider

September 2011

Filipino Computer Club Dubai

Member

February 2009

Training and Certifications

Training
Speech Craft Workshops for effective Public Speaking
FILIPINO COMPUTER CLUB EDUCATIONAL COURSES
Jan 2009

Hobbies

  • Photography