Admin Asst.
Red Dot Films
مجموع سنوات الخبرة :13 years, 2 أشهر
Answer phone calls
Maintain contact list.
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office / restaurant supplies
Book travel arrangements
Submit monthly sales and expenses report.
Update petty cash, expenses and monthly salaries
Prepare quotation, delivery notes and invoice
Follow up on pending invoices/payables.
Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy.
Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our survey.
Responsible for retaining customers who request to disconnect or downgrade services/ensure at risk customers are satisfied.
Communications may be inbound and/or outbound.
Re-builds the customer relationship by reselling the benefits and value of our products and services along with identifying their unstated needs, selling any missing lines of business to the customer, and make account changes as necessary. Positively positions Comcast products against competitive offerings, relates well to the customer, exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.
Create repayment schedules based on customers' financial situations.
Be able to collect the required amount every hour depending on the numbers of calls receive.
Deal with customers diligently, courteously and professionally while collecting payments
Respond to customer inquiries.
Persuade customers diligently to pay past due amounts.
Collaborate with accounts receivables staff regarding collection of payments.
Retain customer loyalty while initiating processes for collection of payments.
Maintain and update record of customers from whom collections are made.
Correspond with customers to resolve billing issues and queries.
Duties and Responsibilities:
Create repayment schedules based on customers' financial situations.
Be able to collect the required amount every hour depending on the numbers of calls receive.
Advise customers on alternative payment plans.
Deal with customers diligently, courteously and professionally while collecting payments.
Initiate strategies for collection processes and procedures.
Negotiate payment plans.
Respond to customer inquiries.
Persuade customers diligently to pay past due amounts.
Collaborate with accounts receivables staff regarding collection of payments.
Develop alternative payment plans.
Retain customer loyalty while initiating processes for collection of payments.
Maintain and update record of customers from whom collections are made.
Correspond with customers to resolve billing issues and queries.
Update and maintain billing records and documentation everyday.
Interact with customers to respond to specific requirements.
Perform assigned administration related duties and responsibilities.
Maintain invoice records and support documents.
Collaborate with other departments to cater to customer needs.
Evaluate, analyze and verify dates of service and billed amounts.
Verify completeness and accuracy in client information before billing period.
Retrieve right document from client file to generate claim form.
Duties and Responsibilities:
Make outbound customer calls to promote and sell a product or service.
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Monitor competitors' products or services and create selling strategies for own products or services.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Refer customers' needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Assist and support sales, marketing or other departments in handling customer requests and needs.
Required to meet monthly sales goals and service goals as defined by management
Ensures that all interactions with members and prospective members are handled professionally, accurately and with high quality and performance standards; ensuring optimal customer service, integrity, and profitability.
Provide one-to-one support through all channels of communications. (e.g. telephone, electronic mail, facsimile, web, voicemail, and other electronic/remote avenues)
Specific standards adherence will be required around connecting with a caller, servicing a caller, suggesting solutions to a caller, placing a caller on hold, offering a call back, resolving difficult situations and ending a call.
Key responsibilities include meeting service levels & response time objectives of phone calls, emails, and other communication methods.
Duties and Responsibilities:
Make outbound customer calls to promote and sell a product or service.
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Monitor competitors' products or services and create selling strategies for own products or services.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Refer customers' needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Assist and support sales, marketing or other departments in handling customer requests and needs.
Required to meet monthly sales goals and service goals as defined by management
Ensures that all interactions with members and prospective members are handled professionally, accurately and with high quality and performance standards; ensuring optimal customer service, integrity, and profitability.
Provide one-to-one support through all channels of communications. (e.g. telephone, electronic mail, facsimile, web, voicemail, and other electronic/remote avenues)
Specific standards adherence will be required around connecting with a caller, servicing a caller, suggesting solutions to a caller, placing a caller on hold, offering a call back, resolving difficult situations and ending a call.
Key responsibilities include meeting service levels & response time objectives of phone calls, emails, and other communication methods.
Duties and Responsibilities:
Answer customer’s question and provide information on procedures and availability of the certain produce.
Compute and record totals of transactions.
Count money on cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customer entering establishment.
Issue receipts, refunds, credits, or change due to customers.
Issue trading stamps, and redeem food stamps and coupons.
Maintain clean and orderly checkout areas.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Offer customers carry-out service at the completion of transactions.
Process merchandise returns and exchanges.
Resolve customer complaints.
Sort, count, and wrap currency and coins.
Accept reservations or requests for take-out orders.
Calculate total payments received during a time period, and reconcile this with total sales.
Stock shelves, and mark prices on shelves and items.
Pay company bills by cash, vouchers, or checks.