Destination Consultant
Move One
Total years of experience :17 years, 8 Months
I am currently working with a global group, offering worldwide moving, relocation, and logistic services.
As a Destination Consultant I support new expatriates and their families prior to their assignment by introducing them to the community, show them potential neighborhoods, support them with finding a home and sourcing schools and become familiar with the area, culture and customs. Once the expatriate and family relocate, I continue to offer support services to ensure a smooth settling in process.
• Liaising with the assignee
• Arranging Visits
• Keeping the Coordinators updated
• Arranging meetings
• Archiving documents to systems
• Daily correspondents via telephone and emails
• Organizing transportation and drivers
Job Title: Public Relations Executive
From 8 February 2013 to 17 December 2014
As part of the United Kingdom's longest domestic railway being constructed in over 100 years. I joined the project as a senior administrator reporting directly to the project director and the communications' manager. I was quickly moved into the Public Relations executive role within the first few weeks of joining the project. The construction of the route is 30 miles long of which I manage 14 miles of the railway with communication to residents and community councils. My duties are
• Liaising with Stakeholders through appropriate channels
• Arranging appointments and high profile meetings
• Diary management for the Public relations Department
• Arranging VIP visits
• Legal undertakings
• Keeping the project website updated
• Attending meetings with action groups
• Consultations with residents
• Liaising with emergency services
• Achieving relevant documentations to the projects database
• Screening telephone calls, enquiries and requests and following calls through
This role is wide and varied and a great element of flexibility is required on a daily basis. I have successfully organised ministerial visits to site during construction phases of structures along the route. I facilitated 250 university students from 8 European countries to visit site in July 2014. I am part of the Borders Railway Opening celebrations planned for early next year. This will see the line opening back and the first train traveling along the route for the first time in over 45 years.
From September until 19th December 2012
Al Ghassan Motors - Riyadh Saudi Arabia
Job title: Marketing Assistant
As part of my husband’s appointment in Saudi Arabia I was fortunate to join him working with the following brands in the Kingdoms premium automotive market; Lamborghini, Bentley, Bugatti, McLaren and Lotus.
My duties were to ensure customer relationships were grown within the female community including meeting members of the Royal family and liaising with the Corona group through the British Embassy. I enjoyed the wide variety of communications and developed a customer database using I-capture. The experience taught me to communicate on a very different level of customer service and experience a new culture.
Company- Stewart Brewing
Job Title: Office Manager/Sales Administrator
From 23rd July 2012 - 27th September 2012
Part of a small micro brewing company I was employed to work within their small office business structure. Managing key accounts and ensuring orders were received and delivered in a timely fashion. My main duties included;
• Screening telephone calls, enquiries and requests and handling them when appropriate
• Telesales calls to customers on a daily basics
• Working alone side the brewery through order capture
• Managing key accounts
• Event management including the Edinburgh Festival & Foodies at the Festival
• Managing the shop, ensuring the shop is keep fully stocked and updated customer loyalty cards
• Managing on line orders via website and keep webpage’s updated on a daily basic
• Organising and maintaining diaries, making appointments and arranging conference calls
• Dealing with correspondence and writing letters
• Training and development for new staff
• Delivering new account and capture of non order account through visits and calls.
• Debt management through SAGE
Company-Capital Cooling
Job Title: Service Administrator
From 30th August 2011- 31st May 2012
Part of the service centre. I was employed to work alongside and support engineers within the Central London and surrounding area. I was involved in new business accounts and managing key accounts ensuring performance indicators were fully adhered to. My main duties included;
• Managing work load for twelve engineers
• Liaising with customers and key accounts
• Preparation of reports
• Screening telephone calls, enquiries and requests and following calls through
• Updating live database web pages for key accounts
• Dealing with contract management
• Arranging travel, appointments and meetings
• Managing holidays and absentees
• Organising workloads for engineers on a daily bases
• Ensuring permits were received and the systems are updated
• Arranging risk & method statements and submitted to necessary parties where required
• Adding service calls to system
• Ensuring warranty calls are processed timely
Company-Colas Rail
Job Title: Office Manager
From April 2011 - August 2011 (Temporary Contract)
As a temporary role to gain an upper level of management experience of running an office solely. I was employed to Work alongside the Project Director for Colas Rail on the Borders rail project. As part of the management team I work with the Project Manager to provide support, ensure deadlines are meet and reporting to the Client on weekly basics. Managing an office team ensuring the work is equally distributed to each administrator. The main duties included;
• Managing timesheets within budgeted hours
• Liaising with Client/Management on site
• Ensuring requisitions are submitted promptly for plant hire, small tool hire and equipment
• Raising Purchase orders
• Ensuring safe systems of work packs, correct permits are issued to work foreman on a daily basis
• Daily diaries are submitted each day and e-mailed to head office/ the client
• Site inductions are done for all visitors
• Arranging meeting and taking minutes
• Arranging accommodation and travel
• Ensuring correct health and safety paperwork is printed and completed documents are sent to head office
• Preparation of weekly reports submitted to both the client and head office
• Daily huddles with administration colleagues
Job Title: Personal Assistant / Property Administrator
From; February 2006- 25 February 2011
I was positioned within the public house leasing section of Heineken UK at the UK Head Office in Edinburgh. I worked closely providing personal assistant support to the Estates Managers. As a personal assistant I worked closely with senior managers to assist them with their daily workload and free up their time. I became the first point of contact for both principal partners and external enquires and telephone calls. I provided support at every opportunity to ensure that transactions are seamless and clients are fully satisfied. My duties included;
• Screening telephone calls, enquiries and requests and handling them when appropriate
• Organising and maintaining diaries, making appointments and arranging conference calls
• Dealing with correspondence and writing letters,
• Organising and attending meetings, ensuring the manager is well-prepared for meetings, taking minutes and distributing meeting notes
• Arranging travel and accommodation including international arrangements
• Arranging training plans and organising the annual conference
• Dealing with incoming email, faxes and post
• Producing documents, briefing papers, reports, presentations using PowerPoint and preparation of legal documentation
• Project work, research and writing reports
• Looking after visitors
• Working closely with the Director and Estates managers in the South East region of London and Scotland
• Standing in for my manager in their absence, attending meeting in Estate managers absence
• Collating statistical information and inputting such information into systems using "Horizon" and "Excel"
• Liaising with solicitors and principal partners
• Liaise with clients as required
• Ensuring documents are proofed on arrival to match instruction and arrange for the documentation to reach the required location for the date of change
• Close communication with Estate Managers in order to prepare short term lease agreements and also responsible for reviewing long term lease agreements.
I was involved in the preparation of lease documentation along with data input ensuring that the rental billing period is correct. I have additionally become involved with the successful sale of properties and have played a large part in assisting the sale of long term lease agreements of which I have become a business champion in July 2009. I was recognized with a nomination for an internal award during 2009 for my contribution "Above and Beyond the Call of Duty".
I started working for Scottish and Newcastle in their call centre as a sales adviser. I had a great sales record and was recognized for my sales 3 month in a row. Within 3 months I successfully secured a secondment to the installations team and was successful in being promoted to this role permanently. This role was very rewarding and was great to be part of the refurbishment of bars. I gained cellar and fonts knowledge which lead to more experience of coolers, and installation of remote equipment for festival events. I gained a lot of experience working alongside technical engineers and have the ability to resolve a variety of dispensing issues over the telephone. I subsequently made the move to the pub leasing division in November 2008. This allowed me to develop my knowledge and skills associated with the business and allowed me to progress to the next grade level, furthering my career.
Telford College Edinburgh • City & Guilds 706- 1&2 Hospitality • August 1986 - May 1988
James Young High School • Art • English • Maths • German • Home Economics