karen stephanie

Reporting directly to the Managing Director
Processing and executing HR Functions: Employee Handbook, Policy & Procedures, Recruitment, Termination, Wages and Benefits (EOB), Training, Appraisals, Internal Rules and Regulations, Positive Work Environment.
Meeting with the Managing Director on daily, weekly and monthly basis for assigning task and reviewing executed activates.
Participating exhibition (Qatar, Dubai)
Monitoring daily attendance; updating the Daily Attendance Sheet provided by the Administrator, calling and checking e-mails for each site to ensure having valid time attendance, informing MD thru SMS. Reviewing the Individual Monthly Time Sheet provided by the administrator and comparing it with the Daily Attendance Sheet for updating the Summary of Late & Absences Report
Updating Staff Leave Report, Employee Record and Annual Leave Schedule
Preparing all documents and correspondence related to HR; Employment Certificate, Salary Certificate, NOC, Memo, Offer Letters, Promotions, Warning, Final Settlement, Termination, Policy Guide book, Medical Insurance Policy, Tickets, advertisement.
Coordinating with the PRO for processing and renewing legal documents; Passport, Residence visa, Labour Card and Contracts.
Maintaining employee records and databases, filing hardcopies and ensuring processing a back-up electronic file system on daily basis
Submitting Monthly Payroll Report to accounts by collecting accurate information and updating Joiners, Leavers, Adjustments and Annual Leave Schedule.
Supervise the administration petty cash, purchasing, ensuring accounts payable.
Preparing the Monthly Salary report.
Providing Project Financial Forecasting for upcoming Projects
Preparing Monthly Project Invoices
Coordinating with Engineers for the Project Stages to meet the invoicing schedules of each Projects
Tracking Records, Summary Payments Report, following up payment fees
Regular Meeting with the Managing Director for Financial Projects

Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control
Resolves administrative problems by coordinating with the Admin Manager and identifying solutions.
Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
Write business letters, reports or office memos using word processing programmes
Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
Operate a range of office machines such as photocopiers, computers and faxes
File papers and documents
Maintains electronic and hard copy filing system
Maintains office supplies for department

• Directly reporting to the Managing Director and General Manager
• Customer Call Assistant. Answers escalated calls or supervisor calls. Keeping customers loyal to our service and be treated with good customer service and customer satisfaction.
• Making sure that customers are treated with the best quality of customer service possible.
• Follow-up jobs/complains received
• Preparing monthly reports
• Handling documents (Call Center Department)

Answers escalated calls or supervisor calls. Keeping customers loyal to our service and be treated with good customer service and customer satisfaction.
Making sure that customers are treated with the best quality of customer service possible.
Follow-up jobs/complains received
Preparing monthly reports
Handling documents (Call Center Department)