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Sannah Akbar, Flight Attendant

Sannah Akbar

Flight Attendant·Fly Dubai

United Arab Emirates

Diploma, Teaching

Work experience

Total years of experience: 19 years, 3 months

Flight Attendant

March 2013 - Present

Fly Dubai

Dubai, United Arab Emirates

March 2013 - Present

 Carried out pre-flight duties and checked safety equipment and conducted security checks to ensure the safety of passengers. Also checked that the aircraft is clean and tidy.
 Welcomed passengers on board and ensured a high level of customer service at all time. This involved informing passengers of the aircraft safety procedures and answering any questions during the flight.
 In-depth knowledge of first aid and other health and safety related procedures. Reassured passengers in emergency situations.
 Ensured passengers disembarked safely at the end of a flight and checked no suspicious stowaways or suspicious items were left on board.
Company industry:
Aerospace
Job role:
Customer Service and Call Center

Rental Officer

June 2013 - February 2014

Deyaar

Dubai, United Arab Emirates

June 2013 - February 2014

 Conducted the full and proper screening and testing of an applicant’s credit, criminal history and rental history.
 Dealt with clients on a personal level which involved creating a personal rapport with the tenants in order to deliver a high level of customer service.
 Leased contracts or using legal documents approved by State Law for the area in which the property is located.
 Handled cheques for property and issue the replacement of cheques
 Involved in the issuing of new lease contracts, settlements and transfers.
Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Teacher

December 2012 - May 2013

Little Discoveries Nursery

Dubai, United Arab Emirates

December 2012 - May 2013

 Developed work schemes and lesson plans in line with curriculum objectives.
 Facilitated learning by establishing a relationship with pupils
 Maintained the organisation of learning resources and the classrooms learning
environment.
 Conducted lesson plans in line with the national curriculum while still catering to
the student needs.
 Fostered and guided the social growth of students and helped them to reach a
maturity suitable for their age and ability.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Sales Executive

October 2011 - September 2012

Ernest Jones

United Kingdom

October 2011 - September 2012

•Demonstrating excellent customer facing skills for the company whilst maintaining a professional mandate.
•Surpassing day to day targets set by higher management.
•Extensive involvement in managing client relationships at all levels.
•Developing intrinsic relationships with clients based on trust in order to maximise sales revenue.
•Selecting a mutually beneficial payment plan to increase store profitability.
Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Office management

March 2008 - September 2012

Sky DIY

United Kingdom

March 2008 - September 2012

•Earned a significant amount of trust overtime.
•Devised an efficient data-entry system that was approved by management and increased productivity by 50%.
•Maintaining store staff by recruiting, selecting, orienting, and training employees.
•Overseeing financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Keeping up to date with current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Ensuring availability of merchandise and services by approving contracts; maintaining inventories.
•Placing pricing policies by reviewing merchandising, determining additional needed sales promotion; authorizing clearance sales; studying trends.
•Contributing to team effort by accomplishing related results as needed.
Company industry:
Other Business Support Services
Job role:
Management

Event Management

November 2011 - March 2012

Self Employed

United Kingdom

November 2011 - March 2012

•Successful planning of various charity events.
• Managed and directed a team for preparation.
•Published and marketed the event via endorsements.
• Presented and key speaker of the event.
•Facilitated a smooth running of the event.
• Budgeted accordingly in order to make a 50% profit.
• Maintained excellent flow of communication tailored to various client groups throughout the whole process.
Company industry:
Media Production
Job role:
Management

Teacher

April 2010 - January 2012

Primary School

United Kingdom

April 2010 - January 2012

•Developing work schemes and lesson plans in line with curriculum objectives.
•Facilitated learning by establishing a relationship with pupils.
•Maintaining organisation of learning resources and the classrooms learning environment.
•Set out lesson plans, including role plays, art activities and help develop the pupils learning skills.
•Developing lesson plans in line with the national curriculum while still catering to the student needs.
•Fostered and guided the social growth of students and helped them to reach a maturity suitable for their age and ability.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Sales Promoter/Marketer

March 2011 - June 2011

Lebara

United Kingdom

March 2011 - June 2011

•Participated in promoting and creation of selling products that resulted in clients to come back personally to purchase more.
•Building client relationships through networking
•Provide customers of financial benefits.
•Exceptional customer facing skills.
Company industry:
Telecommunications
Job role:
Sales

Customer Service

June 2010 - September 2010

Pizza Hut

United Kingdom

June 2010 - September 2010

•Taking telephone orders and inputting correct date onto the computer system.
•Dealing with customers who would come into the establishment.
•Increased efficiency in the order taking and data entry into the computer system using my own techniques.
•Dealing with customers on a face to face basis.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer telephone services

April 2010 - September 2010

Bambino Direct

United Kingdom

April 2010 - September 2010

•Business telephone calls.
•Inputting important data, taking successful orders in order to ensure profitability.
•Demonstrated a wide range of administrative and I.T skills.
•Handling difficult situations and resolving problematic issues to maintain customer satisfaction.
•Clear communication, building up a rapport, using the correct tone of voice, keeping it positive and listening to the client’s needs.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Key Manager

October 2008 - November 2009

Instore

United Kingdom

October 2008 - November 2009

•Promoted to manager within a period of 3 months.
•Earned a position of extreme trust after a short period of time. •Completed store operational requirements by scheduling and assigning employees; following up on work results.
•Ensuring staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
•Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
•Secured merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
Company industry:
Retail & Wholesale
Job role:
Management

Secretary

February 2008 - June 2008

Road Traffic Assist

United Kingdom

February 2008 - June 2008

•Maintained contact and updated clients of the service.
•Personally dealing with clients first hand.
•Managing emails throughout the company ensuring all correct data has been processed.
•Supporting management, using a variety of communication & organisational skills.
•Maintaining client databases for all clients across all divisions.
Company industry:
Insurance & TPA
Job role:
Secretarial

Event Management

January 2006 - January 2007

Member of the Youth Parliament

United Kingdom

January 2006 - January 2007

•Member of the Youth Council of Calderdale.
•Created and organised events for young people in Calderdale.
•Involved in discussions about what could be done to change the youth culture in Calderdale.
•Interacted with the young people in Calderdale.
Company industry:
Other Business Support Services
Job role:
Management

Education

T.E.F.L

September 2012

September 2012

Diploma, Teaching

United Kingdom

Teaching English As A Foreign Language abroad.

Univeristy Of Huddersfield

June 2012

June 2012

Bachelor's degree,

United Kingdom

Hipperholme and Lightcliffe High Scool and 6th form

June 2009

June 2009

High school or equivalent, G.C.S.E and A- LEVELS

United Kingdom

Skills

Business Networking
Expert
Business Networking
Expert
Human Relations
Expert
Human Relations
Expert
International Relations
Expert
International Relations
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Event Management
Expert
Event Management
Expert
Event Management
Expert
Event Management
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
International Relations
Expert
International Relations
Expert
Human Relations
Expert
Human Relations
Expert
Business Networking
Expert
Business Networking
Expert

Languages

English
Expert
Urdu
Intermediate
French
Beginner
Arabic
Intermediate

Training and Certifications

Certifications
NVQ Level 2
General Physics Corporations
Oct 2008 - Nov 2009