Relationship Manager
Elite Insurance Broker Company
Total years of experience :14 years, 8 Months
Relationship Managers build and maintain relationships with clients and partners,
They give clients personalized advice, build rapport and provide quick responses to their inquiries
-Consistently met my short and long‑term targets.
Handled customer complaints with empathy and
composure.
-Proactively participated in meetings and helped create new practices.
-Answered calls, responded to emails, and spoke with clients face‑to‑face.
-Processed a range of documentation and entered information into databases.
-Trained, coached, and supervised new staff members.
-Accurately handled large amounts of money on the cash register.
-Pitched ideas on how to improve performance and efficiency.
-Helped management to identify workflow issues and find solutions.
-Supervised and delegated tasks to a team of \[6\] people.
Achieved sales goals and service performance goals by cultivating and securing new customer relationships.
Faculty of Commerce Department of Marketing and Business Administration
